%%% -*-BibTeX-*-
%%% ====================================================================
%%% BibTeX-file{
%%%     author          = "Nelson H. F. Beebe",
%%%     version         = "1.07",
%%%     date            = "07 August 2013",
%%%     time            = "08:09:13 MDT",
%%%     filename        = "jcd.bib",
%%%     address         = "University of Utah
%%%                        Department of Mathematics, 110 LCB
%%%                        155 S 1400 E RM 233
%%%                        Salt Lake City, UT 84112-0090
%%%                        USA",
%%%     telephone       = "+1 801 581 5254",
%%%     FAX             = "+1 801 581 4148",
%%%     URL             = "http://www.math.utah.edu/~beebe",
%%%     checksum        = "56921 5329 20956 213383",
%%%     email           = "beebe at math.utah.edu, beebe at acm.org,
%%%                        beebe at computer.org (Internet)",
%%%     codetable       = "ISO/ASCII",
%%%     keywords        = "ACM Journal of Computer Documentation,
%%%                        BibTeX, bibliography",
%%%     license         = "public domain",
%%%     supported       = "yes",
%%%     docstring       = "This is a COMPLETE BibTeX bibliography for
%%%                        the quarterly ACM Journal of Computer
%%%                        Documentation (CODEN AJCDBH, ISSN 1527-6805
%%%                        (print), 1557-9441 (electronic)), covering
%%%                        all journal issues from 2000 -- date.
%%%
%%%                        This journal continues the earlier ACM
%%%                        publications:
%%%
%%%                        * Systems Documentation Newsletter (CODEN
%%%                          none, ISSN 0163-5956), vol. 1, no. 1 (1974)
%%%                          -- vol. 6 June (1979);
%%%
%%%                        * ACM SIGDOC asterisk (CODEN ASTRF7, ISSN
%%%                          0731-1001), vol. 7, no. 1 (December 1980 /
%%%                          January 1981) -- vol. 14 (1990);
%%%
%%%                        * Asterisk (*): the Journal of computer
%%%                          documentation (CODEN ASTRF7, ISSN
%%%                          0731-1001), vol. 15, no. 1 (March 1991) --
%%%                          vol. 23 (1999).
%%%
%%%                        These are not yet covered in separate
%%%                        companion bibliographies.  For now, limited
%%%                        coverage of them is provided in this file.
%%%                        The OCLC databases do not cover these
%%%                        journals, so it has not yet been possible to
%%%                        supply page numbers that are missing from a
%%%                        few entries.
%%%
%%%                        At version 1.07, the complete journal
%%%                        coverage looked like this:
%%%
%%%                             1994 (  10)    1997 (  25)    2000 (  32)
%%%                             1995 (  18)    1998 (  36)    2001 (  24)
%%%                             1996 (  20)    1999 (  32)    2002 (  22)
%%%
%%%                             Article:        218
%%%                             Book:             1
%%%
%%%                             Total entries:  219
%%%
%%%                        The journal Web page can be found at:
%%%
%%%                            http://www.acm.org/sigdoc/journal.html
%%%
%%%                        The journal table of contents pages is at:
%%%
%%%                            http://www.acm.org/pubs/contents/journals/jcd/
%%%
%%%                        Contents of predecessor journals are covered at:
%%%
%%%                            http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html
%%%
%%%                        Qualified subscribers can retrieve the full
%%%                        text of recent articles in PDF form.
%%%
%%%                        The ACM maintains Web pages with journal
%%%                        tables of contents for 2000--date at
%%%                        http://www.acm.org/pubs/toc.  That data has
%%%                        been automatically converted to BibTeX
%%%                        form, corrected for spelling and page
%%%                        number errors, and merged into this file.
%%%
%%%                        ACM copyrights explicitly permit abstracting
%%%                        with credit, so article abstracts, keywords,
%%%                        and subject classifications have been
%%%                        included in this bibliography wherever
%%%                        available.  Article reviews have been
%%%                        omitted, until their copyright status has
%%%                        been clarified.
%%%
%%%                        bibsource keys in the bibliography entries
%%%                        below indicate the entry originally came
%%%                        from the computer science bibliography
%%%                        archive, even though it has likely since
%%%                        been corrected and updated.
%%%
%%%                        URL keys in the bibliography point to
%%%                        World Wide Web locations of additional
%%%                        information about the entry.
%%%
%%%                        BibTeX citation tags are uniformly chosen
%%%                        as name:year:abbrev, where name is the
%%%                        family name of the first author or editor,
%%%                        year is a 4-digit number, and abbrev is a
%%%                        3-letter condensation of important title
%%%                        words. Citation tags were automatically
%%%                        generated by software developed for the
%%%                        BibNet Project.
%%%
%%%                        In this bibliography, entries are sorted in
%%%                        publication order, using ``bibsort -byvolume.''
%%%
%%%                        The checksum field above contains a CRC-16
%%%                        checksum as the first value, followed by the
%%%                        equivalent of the standard UNIX wc (word
%%%                        count) utility output of lines, words, and
%%%                        characters.  This is produced by Robert
%%%                        Solovay's checksum utility."
%%%     }
%%% ====================================================================

@Preamble{"\input bibnames.sty"}

%%% ====================================================================
%%% Acknowledgement abbreviations:

@String{ack-nhfb = "Nelson H. F. Beebe,
                    University of Utah,
                    Department of Mathematics, 110 LCB,
                    155 S 1400 E RM 233,
                    Salt Lake City, UT 84112-0090, USA,
                    Tel: +1 801 581 5254,
                    FAX: +1 801 581 4148,
                    e-mail: \path|beebe@math.utah.edu|,
                            \path|beebe@acm.org|,
                            \path|beebe@computer.org| (Internet),
                    URL: \path|http://www.math.utah.edu/~beebe/|"}

%%% ====================================================================
%%% Journal abbreviations:

@String{j-ASTERISK              = "Asterisk: the journal of computer
                                  documentation"}

@String{j-JCD                   = "ACM Journal of Computer Documentation"}

%%% ====================================================================
%%% Bibliography entries for earlier journals:

@Article{Clark:1994:ETC,
  author =       "Gregory Clark",
  title =        "Ethics in Technical Communication: {A} Rhetorical
                 Perspective",
  journal =      j-ASTERISK,
  volume =       "18",
  number =       "3",
  pages =        "5--10",
  month =        aug,
  year =         "1994",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "classic reprint",
}

@Article{Brockmann:1994:GCT,
  author =       "R. John Brockmann",
  title =        "{Gregory Clark}'s Take on Technical Communication
                 Ethics: Flimsy, Fragile, But Correct",
  journal =      j-ASTERISK,
  volume =       "18",
  number =       "3",
  pages =        "11--15",
  month =        aug,
  year =         "1994",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Davis:1994:REC,
  author =       "Michael Davis",
  title =        "The Rhetoric of Ethics Compromised",
  journal =      j-ASTERISK,
  volume =       "18",
  number =       "3",
  pages =        "15--19",
  month =        aug,
  year =         "1994",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Girill:1994:APC,
  author =       "T. R. Girill",
  title =        "Achieving Principled Communication Amid Conflict",
  journal =      j-ASTERISK,
  volume =       "18",
  number =       "3",
  pages =        "19--24",
  month =        aug,
  year =         "1994",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Walzer:1994:ENT,
  author =       "Arthur E. Walzer",
  title =        "Ethical Norms for Technical Communication: {Plato},
                 {Aristotle}, and {Clark}'s Rhetorical Perspective",
  journal =      j-ASTERISK,
  volume =       "18",
  number =       "3",
  pages =        "25--32",
  month =        aug,
  year =         "1994",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Clark:1994:PEA,
  author =       "Gregory Clark",
  title =        "Professional Ethics from an Academic Perspective",
  journal =      j-ASTERISK,
  volume =       "18",
  number =       "3",
  pages =        "32--38",
  month =        aug,
  year =         "1994",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary response",
}

@Article{Allmendinger:1994:CB,
  author =       "Leif Allmendinger",
  title =        "Commentary on {Brasseur}",
  journal =      j-ASTERISK,
  volume =       "18",
  number =       "4",
  pages =        "??--??",
  month =        nov,
  year =         "1994",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Borland:1994:CBF,
  author =       "Russell Borland",
  title =        "Comments on {Brasseur}'s Fill Pattern Article",
  journal =      j-ASTERISK,
  volume =       "18",
  number =       "4",
  pages =        "??--??",
  month =        nov,
  year =         "1994",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Brasseur:1994:HCG,
  author =       "Lee Brasseur",
  title =        "How Computer Graphing Programs Change the Graph Design
                 Process",
  journal =      j-ASTERISK,
  volume =       "18",
  number =       "4",
  pages =        "??--??",
  month =        nov,
  year =         "1994",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Gustafson:1994:CAD,
  author =       "Jolene Gustafson",
  title =        "Computer-Aided Design: Selecting and Filling Users'
                 Needs",
  journal =      j-ASTERISK,
  volume =       "18",
  number =       "4",
  pages =        "??--??",
  month =        nov,
  year =         "1994",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Brockmann:1995:PUJ,
  author =       "R. John Brockmann",
  title =        "Not Post-Usability, Just Different Usability",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "1",
  pages =        "??--??",
  month =        mar,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Farkas:1995:SFS,
  author =       "David K. Farkas",
  title =        "Seeking the Future of Software Documentation",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "1",
  pages =        "??--??",
  month =        mar,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Redish:1995:WRE,
  author =       "Janice Redish",
  title =        "Are We Really Entering a Post-Usability Era",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "1",
  pages =        "??--??",
  month =        mar,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Weiss:1995:RUU,
  author =       "Edmund H. Weiss",
  title =        "The Retreat from Usability: User Documentation in the
                 Post-Usability Era",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "1",
  pages =        "??--??",
  month =        mar,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Borland:1995:FH,
  author =       "Russell Borland",
  title =        "Farewell and Hail",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "2",
  pages =        "1--4",
  month =        jun,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Borland:1995:IJ,
  author =       "Russell Borland",
  title =        "Indices to {JCD} 1991-1994",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "2",
  pages =        "5--8",
  month =        jun,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Mehlenbacher:1995:CSP,
  author =       "Brad Mehlenbacher",
  title =        "Commentary on {SIGDOC94} Presentations",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "2",
  pages =        "15--21",
  month =        jun,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Gaines:1995:KAR,
  author =       "Brian Gaines and Mildred Shaw",
  title =        "Knowledge Acquisition and Representation Techniques",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "2",
  pages =        "23--36",
  month =        jun,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Mayer:1995:SAS,
  author =       "Richard E. Mayer",
  title =        "Structural Analysis of Science Prose: Can We Increase
                 Problem-Solving Performance?",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "3",
  pages =        "3--26",
  month =        aug,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "classic reprint",
}

@Article{Girill:1995:EEE,
  author =       "T. R. Girill",
  title =        "Expertise, Examples, Explanations, and Encoding",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "3",
  pages =        "27--30",
  month =        aug,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Killingsworth:1995:EDD,
  author =       "M. Jimmie Killingsworth and Martin E. Rosenberg",
  title =        "The Evolution of Document Design Since 1985",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "3",
  pages =        "31--35",
  month =        aug,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Smith:1995:PPM,
  author =       "Catherine Smith",
  title =        "A Process Perspective on Mayer: Thin Theory for Thick
                 Practice",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "3",
  pages =        "36--38",
  month =        aug,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Wright:1995:RSM,
  author =       "Patricia Wright",
  title =        "Reading Strategies, Mental Models, and Text Design",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "3",
  pages =        "38--45",
  month =        aug,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Mayer:1995:SLI,
  author =       "Richard E. Mayer",
  title =        "A Second Look at Increasing the Understandability of
                 Scientific Text",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "3",
  pages =        "45--50",
  month =        aug,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Girill:1995:TCS,
  author =       "T. R. Girill",
  title =        "Table of Contents Service for {{\em College
                 Composition and Communication\/}}",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "4",
  pages =        "3--8",
  month =        nov,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Merrill:1995:ARD,
  author =       "Cara K. Merrill",
  title =        "Analytical Review of [Duffy, Palmer, Mehlenbacher]
                 {{\em Online Help\/}}",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "4",
  pages =        "3--8",
  month =        nov,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Compton:1995:ARD,
  author =       "Diane Compton",
  title =        "Analytical Review of [Duffy, Palmer, Mehlenbacher]
                 {{\em Online Help\/}}",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "4",
  pages =        "8--12",
  month =        nov,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Berhnardt:1995:TDD,
  author =       "Stephen A. Berhnardt",
  title =        "Technology Driven Documentation in the Pharmaceutical
                 Industry",
  journal =      j-ASTERISK,
  volume =       "19",
  number =       "4",
  pages =        "13--18",
  month =        nov,
  year =         "1995",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Mirel:1996:CIR,
  author =       "Barbara Mirel",
  title =        "Contextual Inquiry and the Representation of Tasks",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "1",
  pages =        "14--21",
  month =        feb,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Kleimann:1996:RUC,
  author =       "Susan Kleimann",
  title =        "Response to Using Contextual Inquiry",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "1",
  pages =        "22--24",
  month =        feb,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Simpson:1996:CUC,
  author =       "Mark Simpson",
  title =        "A Commentary on Using Contextual Inquiry",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "1",
  pages =        "25--28",
  month =        feb,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Girill:1996:ISS,
  author =       "T. R. Girill",
  title =        "Information Science Speaks to Documentation: {A}
                 Comparative Commentary on the Recent Literature",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "1",
  pages =        "29--31",
  month =        feb,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Williams:1996:FCH,
  author =       "Thomas R. Williams",
  title =        "First Commentary on {Haramundanis}",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "2",
  pages =        "9--15",
  month =        may,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Beardslee:1996:SCH,
  author =       "Deborah Beardslee",
  title =        "Second Commentary on {Haramundanis}",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "2",
  pages =        "16--17",
  month =        may,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Pedell:1996:TDI,
  author =       "Brian Pedell",
  title =        "Toward a Declaration of Icon Independence",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "2",
  pages =        "18--21",
  month =        may,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Coney:1996:RAR,
  author =       "Mary B. Coney and Carl S. Chatfield",
  title =        "Rethinking the Author-Reader Relationship in Computer
                 Documentation",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "2",
  pages =        "22--28",
  month =        may,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Kades:1996:IBR,
  author =       "Leigh Kades",
  title =        "Introduction to Book-Review Commentaries",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "2",
  pages =        "29",
  month =        may,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Smith:1996:FCP,
  author =       "Norman E. Smith",
  title =        "First Commentary on {{\em Practical SGML}}",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "2",
  pages =        "30--32",
  day =          "1",
  month =        may,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib;
                 http://www.math.utah.edu/tex/bib/index-s.html#sgml;
                 UnCover library database",
  acknowledgement = ack-nhfb,
  annote =       "Book commentary. Surveys the programming aspects that
                 this edition omits.",
}

@Article{Schick:1996:SCP,
  author =       "William Schick",
  title =        "Second Commentary on {{\em Practical SGML}}",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "2",
  pages =        "33--35",
  day =          "1",
  month =        may,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib;
                 http://www.math.utah.edu/tex/bib/index-s.html#sgml;
                 UnCover library database",
  acknowledgement = ack-nhfb,
  annote =       "Book commentary. Explores the practicality of
                 Practical SGML.",
}

@Article{Price:1996:PSI,
  author =       "Lynne A. Price",
  title =        "{{\em Practical SGML\/}} as an Introduction to
                 {SGML}",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "2",
  pages =        "36--38",
  day =          "1",
  month =        may,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib;
                 http://www.math.utah.edu/tex/bib/index-s.html#sgml;
                 UnCover library database",
  note =         "Finds the Book's strengths and weaknesses in its
                 details.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Glushko:1996:HPP,
  author =       "Robert J. Glushko",
  title =        "How Practical is {{\em Practical SGML\/}}?",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "2",
  pages =        "39--43",
  day =          "1",
  month =        may,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib;
                 http://www.math.utah.edu/tex/bib/index-s.html#sgml;
                 UnCover library database",
  acknowledgement = ack-nhfb,
  annote =       "Book commentary. Compares the roles and benefits of
                 this book's two editions",
}

@Article{Dicks:1996:PBW,
  author =       "R. Stanley Dicks",
  title =        "Pages, Books, the {Web}, and Virtual Reality",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "3",
  pages =        "9--13",
  month =        aug,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Kalmbach:1996:BPP,
  author =       "James Kalmbach",
  title =        "Books Without Pages/Pages Without Books",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "3",
  pages =        "14--17",
  month =        aug,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Mehlenbacher:1996:SP,
  author =       "Brad Mehlenbacher",
  title =        "Spaces Without Places",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "3",
  pages =        "18--22",
  month =        aug,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Ohnemus:1996:HFC,
  author =       "Kenneth R. Ohnemus",
  title =        "Human(e) Factors: {A} Catalyst for the Past, Present,
                 and Future",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "3",
  pages =        "23--32",
  month =        aug,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Girill:1996:TCSb,
  author =       "T. R. Girill",
  title =        "Table of Contents Service for {{\em Cognitive
                 Science}}",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "3",
  pages =        "33--42",
  month =        aug,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Storms:1996:ARH,
  author =       "C. Gilbert Storms",
  title =        "Analytical Review of [Hackos] {{\em Managing Your
                 Documentation Projects}}",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "4",
  pages =        "9--13",
  month =        nov,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Girill:1996:TCSa,
  author =       "T. R. Girill",
  title =        "Table of Contents Service for {{\em Visible
                 Language}}",
  journal =      j-ASTERISK,
  volume =       "20",
  number =       "4",
  pages =        "14--25",
  month =        nov,
  year =         "1996",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Draper:1997:NGR,
  author =       "Stephen W. Draper",
  title =        "New Guises for Recurring Problems in Documentation",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "1",
  pages =        "15--18",
  month =        feb,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Summarizing years of practical experience in his notes
                 and commentary, Uren systematically reviews the recent
                 literature about internationalization and localization,
                 briefly evaluating over 4 dozen articles and books
                 along with many relevant standards (all grouped by
                 operating system or platform where appropriate).
                 ``Localizing software,'' he explains with astute
                 examples, ``requires more than translating
                 documentation and the [user] interface'' into another
                 language.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Elser:1997:CPW,
  author =       "Arthur G. Elser",
  title =        "Complex Problems: What's the Next Step?",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "1",
  pages =        "19--22",
  month =        feb,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Waite:1997:DCP,
  author =       "Bob Waite",
  title =        "Documenting Complex Processes: Educating the User and
                 Simplifying the Task",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "1",
  pages =        "23--25",
  month =        feb,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Uren:1997:ABI,
  author =       "Emmmanuel Uren",
  title =        "Annotated Bibliography on Internationalization and
                 Localization",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "1",
  pages =        "26--33",
  month =        feb,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Smart:1997:SCC,
  author =       "Karl Smart",
  title =        "{SIGDOC97} Conference Call for Papers",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "1",
  pages =        "34--35",
  month =        feb,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{Girill:1997:NPT,
  author =       "T. R. Girill",
  title =        "News of the Profession: Thanks and {WWW} Usability
                 Too",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "1",
  pages =        "36--37",
  month =        feb,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{Mulvany:1997:WGI,
  author =       "Nancy C. Mulvany",
  title =        "What's Going on in Indexing?",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "2",
  pages =        "10--15",
  month =        may,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "While summarizing and evaluating the recent literature
                 on indexing and its relevance to computer
                 documentation, Mulvany defends three claims: (1) An
                 index is one of the most important features of a
                 manual. (2) Adequate indexes are produced by skilled
                 professionals; they are not just computer-generated
                 word lists. (3) Even in online documentation,
                 professionally constructed indexes add value that
                 cannot be duplicated by summarization software or
                 text-search programs.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Norton:1997:LLH,
  author =       "David W. Norton",
  title =        "The Linguistics of Links: Hyperphoric Grammar Markups
                 for {HTML} Documents",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "2",
  pages =        "16--21",
  month =        may,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Just as linguistic clarity about traditional
                 referencing features in text improves that text's
                 usefulness, argues Norton, so can linguistic analysis
                 of between-document (``hyperphoric'') interactive links
                 improve the usefulness of HTML documents. Norton
                 undertakes that analysis and finds four distinct kinds
                 of link. He then suggests how HTML browsers could
                 exploit those link types to alter their labels and
                 prompts to present more useful displays of online
                 text.",
  acknowledgement = ack-nhfb,
}

@Article{Girill:1997:TCSa,
  author =       "T. R. Girill",
  title =        "Table of Contents Service for {{\em Instructional
                 Science}}",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "2",
  pages =        "22--32",
  month =        may,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Hallgren argues that besides addressing the routine
                 tasks users perform, adequate documentation must also
                 anticipate the problems they will face when deciding
                 which tasks to perform or when planning complex tasks.
                 He illustrates the extra explanatory features of
                 problem-centered documentation with three
                 before-and-after comparative miniature case studies
                 based on actual documentation passages. Accompanying
                 Hallgren's article are 10 pages of detailed analytical
                 commentary on his claims, in three evaluative essays by
                 Stephen W. Draper, Arthur G. Elser, and Bob Waite.",
  acknowledgement = ack-nhfb,
}

@Article{Smart:1997:SCT,
  author =       "Karl Smart",
  title =        "{SIGDOC97} Conference: The Theme, The Venue, and How
                 to Learn More",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "2",
  pages =        "33--34",
  month =        may,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{DeRose:1997:WTR,
  author =       "Steven J. DeRose and David G. Durand and Elli Mylonas
                 and Allen H. Renear",
  title =        "What is Text Really?",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "3",
  pages =        "1--25",
  month =        aug,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "classic reprint",
}

@Article{Selber:1997:OMT,
  author =       "Stuart A. Selber",
  title =        "The {OHCO} Model of Text: Merits and Concerns",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "3",
  pages =        "26--31",
  month =        aug,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Although performance support and computer-aided
                 training are not the same, they share many goals,
                 techniques, design criteria, and research publications.
                 In this comprehensive literature-awareness essay, Reece
                 uses a careful conceptual survey (and comparison) of
                 these fields as the means to review the professional
                 societies, annual conferences, web sites, published
                 case studies, and prime reference material relevant to
                 both areas.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Hill:1997:MMM,
  author =       "Charles Hill",
  title =        "Markup Meets the Mainstream: The Future of
                 Content-Based Processing",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "3",
  pages =        "32--35",
  month =        aug,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Dicks:1997:TCQ,
  author =       "R. Stanley Dicks",
  title =        "Third Commentary on {``What is Text Really?''}",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "3",
  pages =        "36--39",
  month =        aug,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{DeRose:1997:FCQ,
  author =       "Steven J. DeRose and David G. Durand and Elli Mylonas
                 and Allen H. Renear",
  title =        "Further Context for {``What is Text Really?''}",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "3",
  pages =        "40--44",
  month =        aug,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Reece:1997:PSTa,
  author =       "Gloria A. Reece",
  title =        "Performance Systems Technology and Computer-Based
                 Instruction (Part {I})",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "3",
  pages =        "45--55",
  month =        aug,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Smart:1997:SLR,
  author =       "Karl Smart",
  title =        "{SIGDOC97}: Lodging and Registration Details",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "3",
  pages =        "56--63",
  month =        aug,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "DeLoach critically analyzes every essay in the 1996
                 anthology by Patricia Sullivan and Jeannie Dautermann
                 called {{\em Electronic Literacies in the
                 Workplace\/}}, looking for insights on how academic
                 training intersects with writing in industry. He finds
                 that schools need to teach about time and budget
                 constraints as well as drafting techniques if students
                 are to be adequately prepared for work life. And he
                 concludes that the open, egalitarian environment that
                 writers seek when they move from school to work must be
                 justified in economic terms if business practice is to
                 change.",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{Johnson:1997:WNE,
  author =       "Bob Johnson",
  title =        "{{\em The Wired Neighborhood:\/}} An Extended
                 Multimedia Conversation",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "4",
  pages =        "1",
  month =        nov,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "This is the first of three related, comparative review
                 essays in which students or teachers of rhetoric
                 analyze Stephen Doheny-Farina's book {{\em The Wired
                 Neighborhood\/}} (Yale, 1996). Graham focuses on the
                 social implications of networked computing, giving
                 special attention to Doheny-Farina's claims about the
                 possible negative effects of networking on local
                 schools (because of distance education) and on
                 work-place organization (because of telecommuting).",
  acknowledgement = ack-nhfb,
}

@Article{Graham:1997:HHC,
  author =       "Becky Graham",
  title =        "Hitting Home: Communication Technologies and the
                 Everyday",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "4",
  pages =        "4--7",
  month =        nov,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Rubingh:1997:WCN,
  author =       "Mike Rubingh",
  title =        "What Computer Networks Can't Do",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "4",
  pages =        "8--10",
  month =        nov,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In this second of three related, comparative review
                 essays, Rubingh draws many striking parallels between
                 Doheny-Farina's skeptical claims about computer
                 networks and the similarly skeptical claims about
                 artificial intelligence presented by philosopher Hubert
                 Dreyfus in his 1972 book on {{\em What Computers Can't
                 Do.\/}} Both authors argue that overlooking the
                 importance of geography and physical place leads to
                 serious conceptual problems with computers and with
                 their simulations of real-life activities.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Allen:1997:WNO,
  author =       "Nancy Allen and Ann Blakeslee",
  title =        "{{\em The Wired Neighborhood:\/}} An Online
                 Conversation",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "4",
  pages =        "11--15",
  month =        nov,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Allen and Blakeslee construct this third in a series
                 of three comparative review essays in dialog format, so
                 they can conversationally undermine some of
                 Doheny-Farina's pessimism about computer networks. They
                 contend that not only do networks promote
                 geographically scattered professional communities whose
                 members could not otherwise collaborate easily, but
                 networks also sometimes reinforce natural, local
                 communities (towns or school districts) as well.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Doheny-Farina:1997:ISD,
  author =       "Stephen Doheny-Farina",
  title =        "Interview with Stephen Doheny-Farina",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "4",
  pages =        "16--19",
  month =        nov,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Author Doheny-Farina comments on all his {{\em Wired
                 Neighborhood\/}} commentators in an interview that
                 immediately follows the three review essays.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Reece:1997:PSTb,
  author =       "Gloria A. Reece",
  title =        "Performance Systems Technology and Computer-Based
                 Instruction (Part {II})",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "4",
  pages =        "20--25",
  month =        nov,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In this second part of her comprehensive
                 literature-awareness essay (Part I appeared in the
                 August issue), Reece completes her comparison of the
                 two title topics by summarizing several decades in
                 their parallel literature. One detailed table surveys
                 the history of hypertext systems. A second catalogs
                 dozens of journals related to instructional technology.
                 And two other tables graphically summarize key PST and
                 CBI functions and roles.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Dowhal:1997:SDA,
  author =       "Danny Dowhal",
  title =        "A Seven-Dimensional Approach to Graphics",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "4",
  pages =        "26--37",
  month =        nov,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the course of this introductory conceptual tour for
                 documentation professionals, Dowhal perceptively and
                 systematically explains, contrasts, and illustrates the
                 design value of points (pixels), lines (vectors),
                 shapes, 2-D graphics that simulate 3-D graphics, true
                 3-D models, simulated motion, actual animated graphics,
                 and visual material enhanced with emotion, sound, or
                 human interaction.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Girill:1997:TCSb,
  author =       "T. R. Girill",
  title =        "Table of Contents Service for {{\em Journal of
                 Business and Technical Communication}}",
  journal =      j-ASTERISK,
  volume =       "21",
  number =       "4",
  pages =        "38--44",
  month =        nov,
  year =         "1997",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Document processing software always assumes one or
                 another ``model of text.'' The authors of this
                 reprinted classic paper, originally published in the
                 {{\em Journal of Computing in Higher Education\/}} in
                 1990, compare six different text models to argue that
                 the intellectually strongest as well as the most
                 practical is an ``ordered hierarchy of content
                 objects'' (OHCO). This model also supports SGML.
                 Accompanying this reprint are three commentaries that
                 explore its assumptions and weaknesses. S. Selber
                 contends that the OHCO model is ``arhetorical'' (pp.
                 26-31). C. Hill notes that HTML confuses the style and
                 content issues raised here (pp. 32-35). And R. S. Dicks
                 thinks the OHCO approach ignores the graphical aspects
                 of text (pp. 36-39). In a closing response, the
                 original authors retrospectively review their earlier
                 claims and reply to each commentator's suggestions (pp.
                 40-44).",
  acknowledgement = ack-nhfb,
}

@Article{Mirel:1998:II,
  author =       "Barbara Mirel",
  title =        "Introduction to this Issue",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "1",
  pages =        "3--4",
  month =        feb,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Bader and Nyce draw on their own experience as
                 ethnographers advising those who develop educational
                 software to argue that ``it seems unlikely that
                 cultural analysis [of software users] will ever become
                 part of the tool kit developers and programmers
                 habitually draw upon,'' primarily because ``there
                 is...a demonstrable, fundamental gap between the
                 [rule-governed] knowledge the development community
                 values and [the concrete details] which cultural
                 analysis yields.''",
  acknowledgement = ack-nhfb,
}

@Article{Bader:1998:WOS,
  author =       "Gail Bader and James M. Nyce",
  title =        "When Only the Self is Real: Theory and Practice in the
                 Development Community",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "1",
  pages =        "5--10",
  month =        feb,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Bowker:1998:RV,
  author =       "Geoffrey C. Bowker",
  title =        "A Room With a View",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "1",
  pages =        "11--12",
  month =        feb,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the first of four analytical commentaries that
                 follow Bader and Nyce's focal paper, Geoffrey Bowker
                 offers several counterexamples and suggests the problem
                 involves more impatience than deep epistemological
                 differences.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Dillon:1998:CAW,
  author =       "Andrew Dillon",
  title =        "Cultural Analysis and What Designers Need To Know",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "1",
  pages =        "13--17",
  month =        feb,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In a second commentary on Bader and Nyce, Andrew
                 Dillon points out that ``the leap from [ethnographic]
                 data to design implication is complex'' and that
                 software engineers should not be faulted for making
                 this leap only with care.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Rosson:1998:SDP,
  author =       "Mary Beth Rosson",
  title =        "Synthesizing Diverse Perspectives",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "1",
  pages =        "18--19",
  month =        feb,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In a third commentary on Bader and Nyce, Mary Beth
                 Rosson thinks that cultural analysts who employ known
                 ``techniques to ensure sharing and synthesis'' can
                 indeed influence software development.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Simonsen:1998:MRE,
  author =       "Jesper Simonsen and Finn Kensing",
  title =        "Make Room for Ethnography in Design!",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "1",
  pages =        "20--30",
  month =        feb,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In a fourth commentary on Bader and Nyce, Jesper
                 Simonsen and Finn Kensing provide their own detailed
                 review of recent projects to argue that, in long-term
                 commercial and educational collaborations,
                 ethnographers can slowly but significantly guide
                 software design by expanding the horizons of software
                 designers.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Nardi:1998:CCC,
  author =       "Bonnie A. Nardi",
  title =        "Concepts of Cognition and Consciousness: Four Voices",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "1",
  pages =        "31--48",
  month =        feb,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In a thorough comparative awareness essay enlivened by
                 dry humor and examples drawn from her own career as an
                 applied anthropologist at Apple Computer, Nardi
                 describes the strengths and weaknesses of four theories
                 of consciousness and human cognition: neuroscience,
                 cognitive science, distributed cognition theory, and
                 (her own preference) activity theory. This is a
                 perceptive introductory tour of a very diverse
                 literature, but it also frequently touches on concrete
                 issues in human-computer interaction: ``If you design
                 mediating tools for others (such as computer hardware
                 or software),'' notes Nardi for example, ``you are also
                 responsible, in part, for the consciousness of others''
                 according to activity theory.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Haramundanis:1998:NS,
  author =       "Kathy Haramundanis",
  title =        "News of the {SIG}",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "1",
  pages =        "49--51",
  month =        feb,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Introduces the SIGDOC officers elected (or appointed)
                 in mid 1997, and describes the expanded SIGDOC web
                 site.",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{Vick:1998:PPC,
  author =       "Rita Vick",
  title =        "Perspectives on and Problems with Computer-Mediated
                 Teamwork: Current Groupware Issues and Assumptions",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "2",
  pages =        "3--22",
  month =        may,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Technologies designed to facilitate teamwork,
                 especially among physically dispersed teams, are well
                 known but little used. This paper explores the
                 conceptual background for such ``groupware'' and for
                 the resistance to using it, especially among
                 cross-cultural team members at global corporations.
                 Recognized groupware problems include the heavy
                 cognitive burden of learning new software, excessive
                 note keeping, organizational lethargy, and conflicts
                 with the company reward system. Apparent differences
                 among world cultures seem another likely barrier to
                 international adoption of groupware, but this has
                 received little empirical study. Vick proposes
                 experiments to detect whether cultural diversity helps
                 or impedes teamwork, and whether groupware helps or
                 hinders cross-cultural teams. Immediately following
                 Vick's paper, three commentators explore its
                 implications. Brent Auernheimer (23-26) points out that
                 (international) software engineering teams provide good
                 test cases for assessing groupware value. J. C.
                 Nordbotten (27-29) agrees that past studies have
                 neglected distributed and heterogeneous teams, but
                 notes the problems of designing sound experiments on
                 this topic. Finally, Raymond Panko and Susan Kinney
                 (30-33) report studies of their own showing that the
                 more satisfied team members are with their current
                 work, the less incentive they have to adopt demanding,
                 expensive new technologies such as groupware.",
  acknowledgement = ack-nhfb,
}

@Article{Auernheimer:1998:GPC,
  author =       "Brent Auernheimer",
  title =        "{GSS}, Professional Culture, Geography, and Software
                 Engineering",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "2",
  pages =        "23--26",
  month =        may,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the first of three commentaries on Vick,
                 Auernheimer points out that international software
                 engineering teams themselves provide good test cases
                 for assessing the value of groupware.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Needham:1998:ETV,
  author =       "Russell K. Needham",
  title =        "{Edward Tufte}'s {{\em Visual Explanations\/}}: {A}
                 Tapestry of Images, Comparisons, and Principles",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "2",
  pages =        "23--26",
  month =        may,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Needham notes that while Tufte's book is rich in
                 examples, its real strength is in his extraction of
                 general design principles from them that have
                 pedagogical value.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Nordbotten:1998:PGC,
  author =       "J. C. Nordbotten",
  title =        "Perspectives on Groupware for Cross-Cultural Teams",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "2",
  pages =        "27--29",
  month =        may,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the second of three commentaries on Vick,
                 Nordbotten agrees that past studies have neglected
                 distributed and heterogeneous teams, but notes the
                 problems of designing really effective experiments on
                 this topic.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{R:1998:STA,
  author =       "{Panko, Raymond R.} and Susan T. Kinney",
  title =        "Satisfaction, Technology Adoption, and Performance in
                 Project Teams",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "2",
  pages =        "30--33",
  month =        may,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the third of three commentaries on Vick, Panko and
                 Kinney report their own studies showing that the more
                 satisfied team members are with their current work, the
                 less incentive they have to adopt demanding, expensive
                 new technologies such as groupware.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Johnson:1998:VMC,
  author =       "Robert. R. Johnson",
  title =        "Visual Meaning: Commentaries on the Continuing
                 Influence of Edward {R}. Tufte",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "2",
  pages =        "34",
  month =        may,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Introduction to this issue's book commentaries.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Allen:1998:PVE,
  author =       "Nancy Allen",
  title =        "Perspectives on {{\em Visual Explanations}}",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "2",
  pages =        "35--38",
  month =        may,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Allen raises three questions about the rhetorical
                 character of Tufte's analysis of visual displays.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Marcus:1998:MDU,
  author =       "Aaron Marcus",
  title =        "Metaphor Design in User Interfaces",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "2",
  pages =        "43--57",
  month =        may,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Marcus draws on his considerable consulting experience
                 to give a practitioner's tour of metaphor use in
                 computer interfaces. He introduces the relevant terms
                 and distinctions as background, then summarizes the
                 history of metaphors in computing, noting both
                 advantages (borrowed familiarity) and disadvantages
                 (failure to transfer easily across cultures). The
                 discussion culminates in a detailed, thoroughly
                 illustrated case study of how Marcus and his colleagues
                 iteratively developed suitable metaphors for use in
                 software to assist travel agents. He also includes over
                 two dozen references on metaphor related to user
                 interfaces.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Bennett:1998:SCU,
  author =       "Laurie Bennett",
  title =        "{SIGDOC98} Conference Update",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "2",
  pages =        "58--60",
  month =        may,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Where to find program and Quebec City information.",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{Atlas:1998:UEM,
  author =       "Marshall Atlas",
  title =        "The User Edit: Making Manuals Easier to Use",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "3",
  pages =        "5--6",
  month =        aug,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "This classic reprint makes available again the
                 concise, innovative, 1981 paper in which Marshall Atlas
                 explains the design benefits of tracking with protocol
                 analysis the attempts of an actual user to try
                 following the instructions in a draft manual before the
                 manual's first version is published. Immediately
                 following Atlas's paper, three commentators explore its
                 implications. Karen Schriver (7-11) examines how such
                 usability testing developed and became an
                 institutionalized part of document design in the
                 decades following Atlas's suggestion. John R. Hayes
                 (12-14) worries that misguided cost-cutting often
                 causes manufacturing firms and school districts to skip
                 ``user edits'' and end up with unproductive hardware
                 and software. And Nina Wishbow (15-20) notes the
                 practical, training value of the user edit in revealing
                 crucial missing information and related flaws that are
                 hard to detect by other means. Atlas responds to the
                 commentators with his own (21-24) retrospective look at
                 the discovery, explanation, and fate of user edits.",
  acknowledgement = ack-nhfb,
  annote =       "classic reprint",
}

@Article{Schriver:1998:RAU,
  author =       "Karen Schriver",
  title =        "Reflecting on {Atlas}'s {User Edit}: Changes in
                 Thinking About Usability Between 1981 and 1998",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "3",
  pages =        "7--11",
  month =        aug,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the first of three commentaries on Atlas, Schriver
                 examines how such usability testing developed and
                 became an institutionalized part of document design in
                 the decades following Atlas's suggestion.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Hayes:1998:AUE,
  author =       "John R. Hayes",
  title =        "{Atlas}'s {`The User Edit'}: The Impact on Product
                 Assessment",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "3",
  pages =        "12--14",
  month =        aug,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the second of three commentaries on Atlas, Hayes
                 worries that misguided cost-cutting often causes
                 manufacturing firms and school districts to skip ``user
                 edits'' and end up with unproductive hardware and
                 software.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Wishbow:1998:SLT,
  author =       "Nina Wishbow",
  title =        "Still Looking for Trouble: Commentary on {Marshall
                 Atlas}'s {`The User Edit'}",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "3",
  pages =        "15--20",
  month =        aug,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the third of three commentaries on Atlas, Wishbow
                 notes the practical, training value of the user edit in
                 revealing crucial missing information and related flaws
                 that are hard to detect by other means.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Atlas:1998:UER,
  author =       "Marshall Atlas",
  title =        "The {User Edit} Revisited, or If We're So Smart, Why
                 Ain't We Rich?",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "3",
  pages =        "24--26",
  month =        aug,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Atlas responds to the three commentators on his
                 original paper with his own retrospective look at the
                 discovery, explanation, and fate of user edits.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Zimmerman:1998:LFS,
  author =       "Beverly B. Zimmerman",
  title =        "{Linda Flower} and Social Cognition: Constructing a
                 View of the Writing Process",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "3",
  pages =        "25--37",
  month =        aug,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Linda Flower has published abundantly about what
                 (student) writers do and think as they write. Beverly
                 Zimmerman's awareness essay analytically and
                 systematically surveys this literature. Her goal is to
                 trace how Flower's original problem-solving treatment
                 evolved into a ``social cognitive model'' as Flower
                 sought to balance the personal and conceptual aspects
                 of writing with the increasingly popular view that
                 writing is a social process shaped by external,
                 cultural forces. Conclusion: ``...neither social nor
                 cognitive [writing] theory makes genuine sense without
                 the other.''",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Girill:1998:TCS,
  author =       "T. R. Girill",
  title =        "Table of Contents Service for (the other) {{\em
                 Journal of Documentation}}",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "3",
  pages =        "38--63",
  month =        aug,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Program summary and registration details for the
                 annual conference.",
  acknowledgement = ack-nhfb,
}

@Article{Galt:1998:SPT,
  author =       "Phyllis Galt",
  title =        "{SIGDOC98} Program, Travel, and Registration News",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "3",
  pages =        "64--70",
  month =        aug,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{Wright:1998:DIS,
  author =       "Patricia Wright",
  title =        "Designing Information-Supported Performance: The Scope
                 for Graphics",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "4",
  pages =        "3--10",
  month =        nov,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Using three psychological studies of the role of
                 graphics in three different documentation projects to
                 illustrate her points, Wright argues against the
                 popular cliche of seeking a standard ``best practice''
                 to solve documentation problems. She suggests as more
                 beneficial the thoughtful balancing of design tradeoffs
                 by carefully exploiting the boundary conditions
                 specific to each project, using a ``map'' of past
                 research for guidance. Immediately following Wright's
                 paper, four commentators explore its implications.
                 Russell Borland (11-15) looks closely at just how
                 research ``maps'' of various structures and
                 granularities might actually support managing design
                 tradeoffs. Thomas Williams and Judith Ramey (16-20)
                 consider the difficulty of thoroughly representing the
                 documentation ``knowledge matrix'' in a way that both
                 researchers and practitioners will find helpful. And
                 Thyra Rauch (21-25) argues that long-term social
                 studies of users and their task domains may be
                 sufficient to guide documentation tradeoffs in
                 practice.",
  acknowledgement = ack-nhfb,
}

@Article{Borland:1998:PUM,
  author =       "Russell Borland",
  title =        "Pushing Us Into the Map",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "4",
  pages =        "11--15",
  month =        nov,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 09:23:18 2000",
  bibsource =    "http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the first of three commentaries on Wright, Russell
                 Borland (11-15) looks closely at just how research
                 ``maps'' of various structures and granularities might
                 actually support managing design tradeoffs.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Ramey:1998:CW,
  author =       "Judith Ramey",
  title =        "Commentary on {Wright}",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "4",
  pages =        "16--20",
  month =        nov,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the second of three commentaries on Wright, Thomas
                 Williams and Judith Ramey (16-20) consider the
                 difficulty of thoroughly representing the documentation
                 ``knowledge matrix'' in a way that both researchers and
                 practitioners will find helpful.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Williams:1998:CW,
  author =       "Thomas Williams",
  title =        "Commentary on {Wright}",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "4",
  pages =        "16--20",
  month =        nov,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the second of three commentaries on Wright, Thomas
                 Williams and Judith Ramey (16-20) consider the
                 difficulty of thoroughly representing the documentation
                 ``knowledge matrix'' in a way that both researchers and
                 practitioners will find helpful.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Rauch:1998:DIU,
  author =       "Thyra Rauch",
  title =        "Designing Information for Users",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "4",
  pages =        "21--25",
  month =        nov,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the third of three commentaries on Wright, Thyra
                 Rauch (21-25) argues that long-term social studies of
                 users and their task domains may be sufficient to guide
                 documentation tradeoffs in practice.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Jamieson:1998:UEP,
  author =       "Lauren Jamieson",
  title =        "Unveiling the Extraordinary Possibilities and Implicit
                 Threats of Online Communication",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "4",
  pages =        "27--31",
  month =        nov,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the first of three coordinated analytical
                 commentaries on Laura Gurak's Persuasion and Privacy in
                 Cyberspace (Yale, 1997), Jamieson summarizes the book's
                 treatment of two protest movements that were conducted
                 almost entirely by electronic mail (concerning the
                 Lotus MarketPlace consumer database and, separately,
                 the Clipper chip approach to encryption policy).",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Rosenberger:1998:AAC,
  author =       "Lisa Rosenberger",
  title =        "Audience Analysis in Cyberspace: Defining the
                 Invisible",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "4",
  pages =        "32--36",
  month =        nov,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In this second of three related book commentaries on
                 Gurak's Persuasion and Privacy, Rosenberger shows the
                 relevance to online discussion of a traditional
                 rhetorical tool when she argues that ``while Gurak
                 never uses the phrase `audience analysis', her entire
                 book hinges on the concept.''",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Huse:1998:OCO,
  author =       "Heidi Huse",
  title =        "Is `Online Community' an Oxymoron or a New Reality?",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "4",
  pages =        "37--44",
  month =        nov,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In this third of three related book commentaries, Huse
                 compares the two ``online communities'' of protesters
                 that formed during the two cases treated in Gurak's
                 Persuasion and Privacy. She finds (with Gurak) that
                 their ethos and their delivery patterns actually just
                 reflect, or ``perhaps even intensify,'' traditional
                 biases and gender patterns familiar in offline
                 discussion.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Longo:1998:KPD,
  author =       "Bernadette Longo",
  title =        "Knowledge Production from Different Worlds: What Can
                 Happen When Technical Writers Speak for Engineers",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "4",
  pages =        "45--53",
  month =        nov,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Longo traces the historical path of technical writing
                 since 1900 in the United States to show that while
                 before World War II most technical writers were
                 engineers explaining their own work, after World War II
                 they became mostly humanities-trained communication
                 specialists explaining the work of others. Recently,
                 some engineering schools and writing programs have
                 sought to reclaim this ``knowledge making'' role for
                 engineers themselves, and Longo closes by offering her
                 assessment of this rhetorical trend.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Selber:1998:CPA,
  author =       "Stuart Selber",
  title =        "Call for Papers for {ACM} {SIGDOC} 1999",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "4",
  pages =        "54--56",
  month =        nov,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "How to contribute to the program of the SIGDOC 1999
                 annual conference.",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{Valentino:1999:ITW,
  author =       "Mattio Valentino",
  title =        "Information, Technical Writing, Knowledge, and Power",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "1",
  pages =        "3--18",
  month =        feb,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In this paper Valentino reproduces and discusses Marin
                 County Resolution 97-20 (protesting NASA's launch of
                 the Cassini spacecraft on which 72 pounds of plutonium
                 were used to generate power) and NASA's informal and
                 formal responses to that resolution (in which they
                 summarize the technical arguments for Cassini's
                 safety). His rhetorical analysis of these documents
                 concludes that those ``fluent in the privileged
                 discourse of science'' have disproportionate influence
                 on public policy, even when health threats are
                 involved. Three open commentaries accompany Valentino's
                 article. In the first, Gregory Clark argues that ``it
                 is not the authority of knowledge'' that dominates
                 public policy, but rather ``the authority of
                 expertise,'' which comes primarily from institutional
                 affiliation (19-21). In the second, Regina Lundgren
                 contends that ``their use of technical and bureaucratic
                 language'' often actually isolates scientists from
                 power and from influence over democratic decision
                 making (22-24). In the third, Larry Shuman shows by
                 using public documents that the facts of the
                 Marin/Cassini safety dispute fail to support the
                 analysis that Valentino offers (25-27).",
  acknowledgement = ack-nhfb,
}

@Article{Clark:1999:TWA,
  author =       "Gregory Clark",
  title =        "Technical Writing and the Authority of Expertise",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "1",
  pages =        "19--21",
  month =        feb,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the first of three commentaries on Valentino,
                 Gregory Clark argues that ``it is not the authority of
                 knowledge'' that dominates public policy, but rather
                 ``the authority of expertise,'' which comes primarily
                 from institutional affiliation (19-21).",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Lundgren:1999:BP,
  author =       "Regina Lundgren",
  title =        "Balance of Power",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "1",
  pages =        "22--24",
  month =        feb,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the second of three commentaries on Valentino,
                 Regina Lundgren contends that ``their use of technical
                 and bureaucratic language'' often actually isolates
                 scientists from power and from influence over
                 democratic decision making (22-24).",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Kayten:1999:CCS,
  author =       "Gerald Kayten",
  title =        "Commentary on a Case Study of {NASA}'s {Cassini
                 Project}",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "1",
  pages =        "25--27",
  month =        feb,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the third of three commentaries on Valentino, Larry
                 Shuman and Gerald Kayten show by using public documents
                 that the facts of the Marin/Cassini safety dispute fail
                 to support the analysis that Valentino offers
                 (25-27).",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Shuman:1999:CCS,
  author =       "Larry Shuman",
  title =        "Commentary on a Case Study of {NASA}'s {Cassini
                 Project}",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "1",
  pages =        "25--27",
  month =        feb,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the third of three commentaries on Valentino, Larry
                 Shuman and Gerald Kayten show by using public documents
                 that the facts of the Marin/Cassini safety dispute fail
                 to support the analysis that Valentino offers
                 (25-27).",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Wishbow:1999:HSH,
  author =       "Nina Wishbow",
  title =        "Home Sweet Home? Where Do Technical Communication
                 Departments Belong",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "1",
  pages =        "28--34",
  month =        feb,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Wishbow takes up the influential but often neglected
                 problem of where technical communication departments
                 should best be located within the structure of large
                 corporations or agencies. She systematically compares
                 six different ways to place technical communicators in
                 an organization, explicitly listing the varied
                 strengths and weaknesses of each alternative and
                 drawing out their social, political, and financial
                 consequences.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Haramundanis:1999:LBL,
  author =       "Kathy Haramundanis",
  title =        "Looking Backward, Looking Forward",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "1",
  pages =        "35--36",
  month =        feb,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Notes from the SIGDOC chair.",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{Guzdial:1999:SLU,
  author =       "Mark Guzdial",
  title =        "Supporting Learners as Users",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "2",
  pages =        "3--13",
  month =        may,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Guzdial points out the demanding hierarchy of
                 educational goals that confront students whenever they
                 ``are in the position of being users of unmodified
                 software like that used by professionals in their
                 field, while they are still learning the [basic]
                 knowledge of professionals in the field'' (7). He then
                 explains two fairly inexpensive scaffolding techniques
                 that have helped compensate for these demands in his
                 classes: (1) sharing a case library with each case
                 ``presented at multiple levels of detail,'' and (2)
                 starting a collaborative web site where students
                 exchange problem-solving examples. Both techniques
                 improved student motivation as well as information.
                 Three open commentaries immediately follow Guzdial's
                 paper. In the first, Andrea diSessa argues for a more
                 revolutionary ``literacy model,'' in which students
                 learn ``one very rich piece of software, a
                 computational medium, and reuse that skill again and
                 again over many years in multiple contexts'' (14-18).
                 In the second, Stephen Draper notes that because most
                 software users resemble Guzdial's educational learners
                 in trying to do real work while learning new tools, his
                 example-based and learner-created documentation
                 techniques could have wide applicability (19-24). In
                 the third commentary, Hans van der Meij scrutinizes
                 Guzdial's own assumptions and web-site features, and
                 contends that the alleged benefits of student
                 collaboration deserve more careful study (25-31). All
                 three commentators place their remarks in the larger
                 context of constructivism and ``minimal manuals.''",
  acknowledgement = ack-nhfb,
}

@Article{DiSessa:1999:HSS,
  author =       "Andrea DiSessa",
  title =        "How Should Students Learn?",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "2",
  pages =        "14--18",
  month =        may,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 09:24:41 2000",
  bibsource =    "http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the first of three commentaries on Guzdial, Andrea
                 diSessa argues for a more revolutionary ``literacy
                 model,'' in which students learn ``one very rich piece
                 of software, a computational medium, and reuse that
                 skill again and again over many years in multiple
                 contexts.''",
  acknowledgement = ack-nhfb,
}

@Article{Draper:1999:SUL,
  author =       "Stephen Draper",
  title =        "Supporting Use, Learning, and Education. (1999)",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "2",
  pages =        "19--24",
  month =        may,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the second of three commentaries on Guzdial,
                 Stephen Draper notes that because most software users
                 resemble Guzdial's educational learners in trying to do
                 real work while learning new tools, his example-based
                 and learner-created documentation techniques could have
                 wide applicability.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{VanderMeij:1999:SRU,
  author =       "Hans {Van der Meij}",
  title =        "Supporting the Reader as User",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "2",
  pages =        "25--31",
  month =        may,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the third of three commentaries on Guzdial, Hans
                 van der Meij scrutinizes Guzdial's own assumptions and
                 web-site features, and contends that the alleged
                 benefits of student collaboration deserve more careful
                 study.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Dubinsky:1999:FWL,
  author =       "James Dubinsky",
  title =        "Fifteen Ways of Looking at Minimalism",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "2",
  pages =        "34--47",
  month =        may,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In this first of two related, extended book
                 commentaries on John Carroll's {{\em Minimalism Beyond
                 the Nurnberg Funnel\/}}, Dubinsky systematically
                 surveys and compares the 15 contributions to this
                 anthology on computer documentation theory. All the
                 essays either clarify minimalist design principles or
                 critically explore how well minimalism deals with
                 current documentation challenges. The commentary ends
                 with a retrospective personal interview with John
                 Carroll, highlighting his own hindsight views on
                 minimalism's development and likely future.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Lodor:1999:PPP,
  author =       "Eric Lodor",
  title =        "The Proven and Potential Promises of Minimalism for
                 Technical Communicators",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "2",
  pages =        "48--56",
  month =        may,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In this second of two related, extended book
                 commentaries on John Carroll's {{\em Minimalism Beyond
                 the Nurnberg Funnel\/}}, Lodor focuses on minimalist
                 documentation design from the practitioner's
                 perspective. His comments probe especially those
                 chapters that debate whether minimalism is applicable
                 to complex domains, to the needs of expert users, and
                 to corporate publishing environments where cost
                 dominates quality (or at least usability) as a
                 documentation priority.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Marsh:1999:ETW,
  author =       "C. Hugh Marsh",
  title =        "The Engineer as Technical Writer and Document
                 Designer",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "2",
  pages =        "57--61",
  month =        may,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "As corporate downsizing shrinks the professional
                 editorial staffs available to support many engineering
                 departments, working engineers are increasingly
                 expected to handle their own technical writing and
                 document design. Marsh tells how UC Santa Barbara's
                 engineering program has responded to this trend by
                 increasing its required writing courses, and how those
                 engineering writing courses are structured to meet
                 changing student needs.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Selber:1999:SPP,
  author =       "Stuart Selber",
  title =        "{SIGDOC} 1999 Program Preview",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "2",
  pages =        "62--63",
  month =        may,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Planned features and highlights of the SIGDOC 1999
                 conference.",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{Waite:1999:ICR,
  author =       "Bob Waite",
  title =        "Introduction to this Classic Reprint and
                 Commentaries",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "3",
  pages =        "2--3",
  month =        aug,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Waite explains why the STOP report was selected as a
                 JCD classic reprint and the stance each of four
                 commentators takes in retrospectively assessing its
                 significance.",
  acknowledgement = ack-nhfb,
  annote =       "introduction",
}

@Article{Tracey:1999:STO,
  author =       "J. R. Tracey and D. E. Rugh and W. S. Starkey",
  title =        "Sequential Thematic Organization of Publications
                 ({STOP})",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "3",
  pages =        "4--68",
  month =        aug,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "The Sequential Thematic Organization of Publications
                 (STOP) is an influential, controversial, highly
                 structured method for planning and then producing
                 multi-author technical reports (especially proposals)
                 that was developed at Hughes Aircraft in the 1960s.
                 This classic reprint reproduces (with permission) the
                 entire original STOP analysis (long out of print),
                 including the explanatory diagrams, followed by four
                 contemporary commentaries that discuss its impact over
                 the last 30 years. Author Wendel Starkey also offers
                 his own look back at STOP's significance (102-103).",
  acknowledgement = ack-nhfb,
  annote =       "classic reprint",
}

@Article{Price:1999:SLH,
  author =       "Jonathan Price",
  title =        "{STOP}: Light on the History of Outlining",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "3",
  pages =        "69--78",
  month =        aug,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "By providing a detailed and thoroughly referenced
                 review of the history of outlining, Price argues that
                 ``the STOP team took outlining as far as they could on
                 paper'' (76), and they even anticipated recent
                 developments in flexible, electronic outlining. STOP
                 criticizes static, classificatory outlines in favor of
                 active, thematic outlines (presented as storyboards),
                 thus promoting the view (favored by Price) that
                 revisable outlining can be a key feature of persuasive
                 collaborative writing.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Bernstein:1999:AHS,
  author =       "Mark Bernstein",
  title =        "Anticipations of Hypertext: {STOP} and the Literary
                 Machine",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "3",
  pages =        "79--86",
  month =        aug,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "``In addressing document engineering needs of the
                 1960s,'' contends Bernstein, ``STOP anticipates the
                 [hypertext] documentation controversies of the 1990s''
                 (79), including debates about the importance of
                 information modularity, the value of ``explicit
                 hierarchical structure and persuasive navigational
                 cues'' (81), and the role of images in technical text.
                 But STOP overlooked the impact of both audience
                 diversity and reader participation in interpreting
                 complex publications.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Horn:1999:TAM,
  author =       "Robert Horn",
  title =        "Two Approaches to Modularity: Comparing the {STOP}
                 Approach with Structured Writing",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "3",
  pages =        "87--95",
  month =        aug,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Both STOP and information mapping's ``structured
                 writing'' reject unmodular prose composition as
                 ineffective. But Horn looks below the surface to find
                 many underlying differences: where STOP is broadly
                 formulaic, structured writing invokes detailed content
                 analysis, instructional design techniques, an elaborate
                 scheme for creating variable-sized modules, and
                 similarly complex rules for text-graphics
                 integration.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Weiss:1999:BAT,
  author =       "Edmund H. Weiss",
  title =        "Bits, Atoms, and the Technical Writer: The Rhetoric of
                 {STOP}",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "3",
  pages =        "96--101",
  month =        aug,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Weiss, for whom STOP's proposal-design technique ``was
                 the only important innovation in technical
                 communication since Aristotle,'' complains here that
                 ``the assertive rhetoric of STOP--in which authors took
                 complete responsibility for the actual physical form of
                 their message--is yielding to a passive or neutral
                 rhetoric in which writers create resources and the
                 readers/receivers extract and shape the message to suit
                 their preferences'' (96).",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Starkey:1999:ARC,
  author =       "Wendel S. Starkey",
  title =        "Author's Response to Commentaries",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "3",
  pages =        "102--103",
  month =        aug,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Original STOP co-author Starkey notes in retrospect
                 how important STOP was in managing multi-author
                 projects and in giving editors a key role in guiding
                 proposal structure.",
  acknowledgement = ack-nhfb,
  annote =       "introduction",
}

@Article{Johnson-Eilola:1999:SPT,
  author =       "Johndan Johnson-Eilola",
  title =        "{SIGDOC99} Program, Travel, and Registration News",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "3",
  pages =        "104--108",
  month =        aug,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "Program summary and registration details for the
                 annual conference.",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{Winograd:1999:DIC,
  author =       "Terry Winograd",
  title =        "Documentation, Interaction, and Conversation",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "4",
  pages =        "3--7",
  month =        nov,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "From the perspective of an artificial intelligence
                 researcher now acquainted with digital libraries,
                 Winograd argues that documentation, however well
                 executed, is never an end in itself but always just a
                 means to user performance, ``a part of getting
                 something done that they care about.'' He compares
                 documentation use with other user ``conversations''
                 (with software and other people) to contend that
                 ``there is no boundary at which the interface stops and
                 the documentation begins'' (5). Hence an awareness of
                 ``how people actually work in living situations'' (7)
                 is crucial for good documentation design. Two open
                 commentaries immediately follow Winograd's paper. In
                 the first, Whitney Quesenbery (8-11) elaborates on the
                 holistic, integrative role of documentation (which
                 Winograd admits near the end of his paper). Writers are
                 often the only staff members who see a whole product
                 from the user's perspective, and their insight into
                 user mental models should have influence earlier in the
                 design process. In the second commentary, Dennis Wixon
                 (12-14) examines Winograd's examples again and finds
                 that in designing both documentation and product
                 interfaces the best goal is to match user needs in
                 diversity as well as in grain size.",
  acknowledgement = ack-nhfb,
}

@Article{Quesenbery:1999:DHR,
  author =       "Whitney Quesenbery",
  title =        "Documentation's Holistic Role",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "4",
  pages =        "8--11",
  month =        nov,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the first of two commentaries on Winograd, Whitney
                 Quesenbery elaborates on the holistic, integrative role
                 of documentation (which Winograd admits near the end of
                 his paper). Writers are often the only staff members
                 who see a whole product from the user's perspective,
                 and their insight into user mental models should have
                 influence earlier in the design process.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Wixon:1999:RDI,
  author =       "Dennis Wixon",
  title =        "Rethinking Documentation and Interface: Reflections on
                 Categorical Approaches",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "4",
  pages =        "12--14",
  month =        nov,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In the second of two commentaries on Winograd, Dennis
                 Wixon examines Winograd's examples again and finds that
                 in designing both documentation and product interfaces
                 the best goal is to match user needs in diversity as
                 well as in grain size.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Ober:1999:AVU,
  author =       "John Ober",
  title =        "Assisting the Virtual User",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "4",
  pages =        "15--21",
  month =        nov,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "With examples drawn from the web interface to the
                 California Digital Library, Ober argues in this
                 awareness essay that a gentle return to some of the
                 goals of earlier artificial intelligence projects could
                 build flexible user assistance into otherwise confusing
                 software interfaces. ``Confusion recognizers'' that
                 deploy help ``just in time'' to overcome barriers, and
                 ``pedagogically aware'' features that educate uses as
                 well as merely rescue them, are two promising (though
                 seldom seen) examples of such adaptive online
                 assistance.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Brady:1999:EES,
  author =       "M. Ann Brady",
  title =        "Expanding {English} Studies to Include Workplace
                 Writing",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "4",
  pages =        "23--26",
  month =        nov,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In this first of three related, extended book
                 commentaries on Garay and Berhnardt's {{\em Expanding
                 Literacies\/}}, Brady summarizes many of the essays in
                 this anthology on teaching technical writing in high
                 schools and community colleges. She then expresses her
                 concern that ``what the collection does not offer is
                 resistance to conventional notions of teachers serving
                 industry uncritically, reviewing and revising their
                 pedagogy without asking for what purpose...''",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Johnson:1999:EPL,
  author =       "Evelyn Johnson",
  title =        "(Ex)panding (Lit)eracies: Taking {English} out of
                 Bounds",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "4",
  pages =        "27--29",
  month =        nov,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In this second of three related, extended book
                 commentaries on Garay and Berhnardt's {{\em Expanding
                 Literacies\/}}, Johnson acknowledges that ``the authors
                 manage to make the case that English instruction must
                 include literacies that students will use in their work
                 lives.'' But she urges curricular reform that still
                 leaves students with a ``wide-angle lens on the world
                 and a critique in their hearts,'' and that leaves
                 teachers victorious in any corporate ``power plays
                 within the community of the school.''",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Sullivan:1999:WAN,
  author =       "Dale Sullivan",
  title =        "Worries About the New Literacies",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "4",
  pages =        "30--34",
  month =        nov,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In this third of three related, extended book
                 commentaries on Garay and Berhnardt's {{\em Expanding
                 Literacies\/}}, Sullivan as ``critic of technological
                 society'' debates with Sullivan as ``practical
                 rhetorician'' about whether this book's advice is
                 healthy or unhealthy for schools and their students.
                 Reluctant to give up the usual humanistic emphasis in
                 writing classes, he nevertheless recognizes that
                 ``contextualized writing in real world situations'' is
                 just what he himself advocated during his days
                 directing a ``writing across the curriculum''
                 university program.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
}

@Article{Perlman:1999:HBS,
  author =       "Gary Perlman",
  title =        "The {HCI} Bibliography and {SIGDOC}",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "4",
  pages =        "36",
  month =        nov,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "The URL, description, and coverage policy of a web
                 site that unifies most of the HCI literature.",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

@Article{Jones:1999:ISC,
  author =       "Susan B. Jones",
  title =        "{IPCC\slash SIGDOC} 2000 Call for Papers",
  journal =      j-ASTERISK,
  volume =       "23",
  number =       "4",
  pages =        "37--38",
  month =        nov,
  year =         "1999",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "How to contribute to the joint IPCC/SIGDOC
                 international conference at Cambridge, MA, in
                 September, 2000.",
  acknowledgement = ack-nhfb,
  annote =       "news",
}

%%% ====================================================================
%%% Bibliography entries for the ACM Journal of Computer Documentation

@Article{Girill:2000:EPP,
  author =       "T. R. Girill",
  title =        "Editorial: a publishing plan fulfilled",
  journal =      j-JCD,
  volume =       "24",
  number =       "1",
  pages =        "1--2",
  month =        feb,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/; http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-1/p1-girill/",
  acknowledgement = ack-nhfb,
}

@Article{Martinez:2000:ILI,
  author =       "Margaret Martinez",
  title =        "Intentional Learning in an Intentional World",
  journal =      j-JCD,
  volume =       "24",
  number =       "1",
  pages =        "3--20",
  month =        feb,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-1/p3-martinez/",
  abstract =     "Starting with the hypothesis that affective and
                 cognitive audience features are as important as the
                 traditional cognitive ones when making instruction
                 suitable for learners, Martinez uses multiple,
                 repeated-measures, univariate ANOVAs to experimentally
                 assess the interaction of affective ``learner
                 orientation'' with learner environment (in this case,
                 instructional software). Her results showed that
                 (adult) students were most satisfied when working ``in
                 the environment which closely suited their learning
                 orientation,'' although achievement effects were
                 ambiguous. Extensive background references are
                 included. Three open commentaries immediately follow
                 this paper.",
  acknowledgement = ack-nhfb,
}

@Article{Kirkley:2000:EBC,
  author =       "Jamie Kirkley and Thomas Duffy",
  title =        "Expanding Beyond a Cognitivist Framework",
  journal =      j-JCD,
  volume =       "24",
  number =       "1",
  pages =        "21--24",
  month =        feb,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-1/p21-kirkley/",
  abstract =     "In this first of three commentaries on Martinez,
                 Kirkley and Duffy argue that while the goal of
                 tailoring learning environments to each learner's needs
                 is desirable, it is also much more intricate than
                 Martinez's approach allows. Because ``learner
                 differentiation is endlessly complex...it is important
                 to go beyond [her] four categories of learner
                 orientations'' when planning instruction, especially
                 computer-mediated instruction.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Mehlenbacher:2000:ION,
  author =       "Brad Mehlenbacher",
  title =        "Intentionality and Other ``Nonsignificant'' Issues in
                 Learning: Commentary on {Margaret Martinez}'s {{\em
                 Intentional Learning in an Intentional World}}",
  journal =      j-JCD,
  volume =       "24",
  number =       "1",
  pages =        "25--30",
  month =        feb,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-1/p25-mehlenbacher/",
  abstract =     "In this second of three commentaries on Martinez,
                 Mehlenbacher praises her ``useful framework for
                 evaluating the success or failure of particular
                 learning environments.'' But he notes that
                 intentionality is really just one among five dimensions
                 of instructional situations (learner background,
                 learner tasks, social dynamics, instructional methods,
                 and learning tools) that all interact to influence
                 educational outcomes.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Russell:2000:CIL,
  author =       "Thomas L. Russell",
  title =        "Commentary on {{\em Intentional Learning in an
                 Intentional World}}",
  journal =      j-JCD,
  volume =       "24",
  number =       "1",
  pages =        "31--32",
  month =        feb,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-1/p31-russell/",
  abstract =     "ACM journal of computer documentation 24, no. 1:31-32.
                 In this third of three commentaries on Martinez,
                 Russell warns not to take Martinez's results (which
                 involved an online course) as somehow endorsing
                 computerized adaptive-learning techniques to the
                 exclusion of other delivery technologies, because
                 ``research has proven that it is impossible to show
                 learning advantages of one technology over another.''",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{Sutliff:2000:IAI,
  author =       "Kristene Sutliff",
  title =        "Integrating Academics and Industry: {A} Challenge for
                 Both Sides",
  journal =      j-JCD,
  volume =       "24",
  number =       "1",
  pages =        "33--38",
  month =        feb,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-3/p33-sutliff/",
  abstract =     "ACM journal of computer documentation 24, no. 1:33-38.
                 The need to produce technical communication graduates
                 comfortable with current tools, trends, and publishing
                 techniques often competes for scarce resources with the
                 need to share and promote basic, enduring principles of
                 usable information. Sutliff urges university faculty
                 and industry practitioners alike to overcome this
                 problem through more collaborative projects, such as
                 mentoring, shadowing, fellowships, advisory boards,
                 guest lectures, and equipment sharing.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Halpern:2000:CCR,
  author =       "Joseph Y. Halpern",
  title =        "{CoRR}: {A} Computing Research Repository",
  journal =      j-JCD,
  volume =       "24",
  number =       "2",
  pages =        "41--48",
  month =        may,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-2/p41-halpern/",
  abstract =     "Halpern describes the decisions by which the
                 Association for Computing Machinery integrated good
                 features from the Los Alamos e-print (physics) archive
                 and from Cornell University's Networked Computer
                 Science Technical Reference Library to form their own
                 open, permanent, online ``computing research
                 repository'' (CoRR). Submitted papers are not refereed
                 and anyone can browse and extract CoRR material for
                 free, so CoRR's eventual success could revolutionize
                 computer science publishing. But Halpern, a CoRR
                 co-founder, acknowledges that several serious
                 challenges remain: some journals forbid online
                 preprints, the CoRR user interface is cumbersome,
                 submissions are only self-indexed (no professional
                 library staff manages the archive), and long-term
                 funding is uncertain. In a separate piece in the same
                 issue (72-77), Halpern replies to four commentaries on
                 this proposal.",
  acknowledgement = ack-nhfb,
  keywords =     "archiving; collaboration; copyright; journal policies;
                 preprints",
  subject =      "Information Systems --- Information Storage and
                 Retrieval --- Digital Libraries (H.3.7)",
}

@Article{Armbruster:2000:IOR,
  author =       "David L. Armbruster",
  title =        "Issues of Online Research Repositories from the
                 Perspective of the Biomedical Sciences",
  journal =      j-JCD,
  volume =       "24",
  number =       "2",
  pages =        "49--53",
  month =        may,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-2/p49-armbruster/",
  abstract =     "In this first of four commentaries on Halpern's
                 repository plan, David Armbruster explains how even
                 though most biomedical publishers explicitly forbid
                 online prepublication of articles in web sites or
                 online repositories, electronic information-sharing
                 projects are still spreading rapidly among biomed
                 workers because of the scientific benefits and the
                 reduced publication costs. As with computer science
                 repositories, however, access and archiving issues
                 remain important and troublesome.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
  subject =      "Information Systems --- Information Storage and
                 Retrieval --- Digital Libraries (H.3.7)",
}

@Article{Carr:2000:UBA,
  author =       "Les Carr and Steve Hitchcock and Wendy Hall and Stevan
                 Harnad",
  title =        "A Usage Based Analysis of {CoRR}",
  journal =      j-JCD,
  volume =       "24",
  number =       "2",
  pages =        "54--59",
  month =        may,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-2/p54-carr/",
  abstract =     "In this second of four commentaries on Halpern's
                 repository plan, four members of the Open Citation
                 Project, Univ. of Southampton, UK (Les Carr, Steve
                 Hitchcock, Wendy Hall, and Stevan Harnad) assess CoRR's
                 past and likely future roles by analyzing actual usage
                 statistics (such as submissions/month) for it and
                 related online archives. They praise CoRR's ``policy
                 and design decisions'' but argue for ``more effective
                 promotion, stronger support,...and a clearer
                 relationship with refereed journals.''",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
  keywords =     "computing research repository; CoRR; eprint archives;
                 open archives",
  subject =      "Information Systems --- Information Systems
                 Applications --- Communications Applications (H.4.3)",
}

@Article{Prekeges:2000:DCV,
  author =       "James Prekeges",
  title =        "The Dilemma of Credibility vs. Speed",
  journal =      j-JCD,
  volume =       "24",
  number =       "2",
  pages =        "60--63",
  month =        may,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-2/p60-prekeges/",
  abstract =     "In this third of four commentaries on Halpern's
                 repository plan, James Prekeges points out how CoRR's
                 implicitly constrained but officially open acceptance
                 policy for submitted papers raises concerns about both
                 censorship and credibility at once. To avoid refereeing
                 the incoming papers yet still help readers assess their
                 relative merits, Prekeges suggests using coordinated
                 public comments and ratings in the manner of some
                 online auctions and booksellers.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
  keywords =     "censorship; credibility; research evaluation",
  subject =      "Information Systems --- Information Storage and
                 Retrieval --- Digital Libraries (H.3.7)",
}

@Article{Loon:2000:CRR,
  author =       "A. J. Van Loon",
  title =        "A Computing Research Repository: Why Not Solve the
                 Problems First?",
  journal =      j-JCD,
  volume =       "24",
  number =       "2",
  pages =        "64--71",
  month =        may,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "In this fourth of four commentaries on Halpern's
                 repository plan, A. J. van Loon notes that CoRR's lack
                 of refereeing threatens the quality of reports
                 deposited, that the database is far from comprehensive
                 in scope, that no sound, permanent financial basis has
                 been provided to continue long-term CoRR service, and
                 that lack of version control could easily confuse
                 prospective users of deposited material. He urges
                 prompt repair of all four problems, before they cause
                 CoRR's ``premature death.''",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
}

@Article{vanLoon:2000:CRR,
  author =       "A. J. van Loon",
  title =        "A computing research repository: why not solve the
                 problems first?",
  journal =      j-JCD,
  volume =       "24",
  number =       "2",
  pages =        "64--71",
  month =        may,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/; http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-2/p64-van_loon/",
  acknowledgement = ack-nhfb,
  keywords =     "publishing costs; refereeing; superdatabase;
                 versioning",
  subject =      "Information Systems --- Information Storage and
                 Retrieval --- Digital Libraries (H.3.7)",
}

@Article{Halpern:2000:RCC,
  author =       "Joseph Y. Halpern",
  title =        "A response to the commentaries on {CoRR}",
  journal =      j-JCD,
  volume =       "24",
  number =       "2",
  pages =        "72--77",
  month =        may,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/; http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-2/p72-halpern/",
  acknowledgement = ack-nhfb,
  keywords =     "archiving; collaboration; copyright; journal policies;
                 preprints",
  subject =      "Information Systems --- Information Storage and
                 Retrieval --- Digital Libraries (H.3.7)",
}

@Article{Johnson:2000:NOI,
  author =       "Robert R. Johnson",
  title =        "{Nardi} and {O'Day}'s information ecologies: using
                 technology with heart",
  journal =      j-JCD,
  volume =       "24",
  number =       "2",
  pages =        "78--78",
  month =        may,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/; http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-2/p78-johnson/",
  acknowledgement = ack-nhfb,
}

@Article{Hart-Davidson:2000:CGR,
  author =       "William Hart-Davidson",
  title =        "Confessions of a Gardener: {A} Review of Information
                 Ecologies",
  journal =      j-JCD,
  volume =       "24",
  number =       "2",
  pages =        "79--84",
  month =        may,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-2/p79-hart-davidson/",
  abstract =     "In this first of three commentaries on Nardi and
                 O'Day's Information Ecologies, Hart-Davidson places the
                 text and its prime metaphors (ecology, keystone
                 species, environmental ``gardening'') in the mediating
                 tradition that seeks a middle ground between rigid
                 technological determinism and indifferent value
                 neutrality. This biological approach to situated
                 computer use makes interesting reading, but the stories
                 may not be compelling evidence that users really can
                 shape technological change from the local level.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
  keywords =     "information ecology; participation; technical
                 communication; technology theory; user-centered
                 design",
  subject =      "Information Systems --- Information Interfaces and
                 Presentation --- User Interfaces (H.5.2)",
}

@Article{Ranney:2000:HIE,
  author =       "Frances J. Ranney",
  title =        "At the Heart of Information Ecologies: Invisibility
                 and Technical Communication",
  journal =      j-JCD,
  volume =       "24",
  number =       "2",
  pages =        "85--90",
  month =        may,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-2/p85-ranney/",
  abstract =     "In this second of three commentaries on Nardi and
                 O'Day's Information Ecologies, Ranney notes how the
                 authors' ecology metaphor provides a useful supplement
                 to other ways of describing the interaction of people
                 with technology. However, it fails to recognize the key
                 role of professional technical communicators (in
                 surprising contrast with librarians) in such
                 human-computer interactions.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
  keywords =     "technical communication; technological determinism;
                 user-centered design",
  subject =      "Computing Milieux --- Computers and Society ---
                 Miscellaneous (K.4.m)",
}

@Article{Selfe:2000:RAI,
  author =       "Dickie Selfe and Dawn Hayden",
  title =        "A Review and Applications of Information Ecologies",
  journal =      j-JCD,
  volume =       "24",
  number =       "2",
  pages =        "91--102",
  month =        may,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-2/p91-selfe/",
  abstract =     "In this third of three commentaries on Nardi and
                 O'Day's Information Ecologies, Hayden notes how well
                 their biological approach also fits with articulation
                 theory (in rhetoric), since both encourage spelling out
                 alternatives and consequences so as to avoid
                 oversimplified choices about the technology we use.
                 Selfe reviews the relevance of their case studies to
                 promoting suitable technological improvements in K-12
                 education and finds concerns (about adequate social
                 rewards and sustainability) along with promising
                 parallels.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
  keywords =     "articulation theory; education; participatory design;
                 technical communication; user-centered design",
  subject =      "Computing Milieux --- Computers and Society ---
                 Miscellaneous (K.4.m)",
}

@Article{Waite:2000:ICR,
  author =       "Bob Waite",
  title =        "Introduction to this classic reprint and
                 commentaries",
  journal =      j-JCD,
  volume =       "24",
  number =       "3",
  pages =        "105--106",
  month =        aug,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/; http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-3/p105-waite/",
  acknowledgement = ack-nhfb,
}

@Article{Klare:2000:MRU,
  author =       "George R. Klare",
  title =        "The Measurement of Readability: Useful Information for
                 Communicators",
  journal =      j-JCD,
  volume =       "24",
  number =       "3",
  pages =        "107--121",
  month =        aug,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-3/p107-klare/",
  abstract =     "This classic reprint (with permission) reproduces
                 chapter 1 of George R. Klare's influential overview of
                 readability studies and formulas. This chapter
                 summarizes the strategic lessons from the larger book
                 for both writing readable prose and assessing it
                 afterward. Four open commentaries immediately follow
                 this reprint.",
  acknowledgement = ack-nhfb,
}

@Article{Hargis:2000:RCD,
  author =       "Gretchen Hargis",
  title =        "Readability and Computer Documentation",
  journal =      j-JCD,
  volume =       "24",
  number =       "3",
  pages =        "122--131",
  month =        aug,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-3/p122-hargis/",
  abstract =     "In this first of four commentaries on Klare's reprint,
                 Gretchen Hargis argues that traditional readability
                 concerns are alive and well, but subsumed within
                 several more recent documentation ``quality'' efforts.
                 For example, concerns with interestingness and
                 translatability for global markets, with audience
                 analysis and task sufficiency, and with other broad
                 improvements in reader appropriateness of technical
                 text all incorporate readability features, but often in
                 ways not easily measured by any formula.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
  keywords =     "minimalism; quality measurements; task sufficiency",
}

@Article{Redish:2000:RFE,
  author =       "Janice Redish",
  title =        "Readability formulas have even more limitations than
                 {Klare} discusses",
  journal =      j-JCD,
  volume =       "24",
  number =       "3",
  pages =        "132--137",
  month =        aug,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-3/p132-redish/",
  abstract =     "In this second of four commentaries on Klare's
                 reprint, Janice (Ginny) Redish offers a literature
                 review that reveals many technical weaknesses of
                 readability formulas (when compared to direct usability
                 testing with typical readers): they were developed for
                 children's school books, not adult technical
                 documentation; they ignore between-reader differences
                 and the effects of content, layout, and retrieval aids
                 on text usefulness; they emphasize countable features
                 at the expense of more subtle contributors to text
                 comprehension.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
  keywords =     "reliability; text comprehension; usability testing",
}

@Article{Schriver:2000:RFN,
  author =       "Karen A. Schriver",
  title =        "Readability Formulas in the New Millennium: What's the
                 Use?",
  journal =      j-JCD,
  volume =       "24",
  number =       "3",
  pages =        "138--140",
  month =        aug,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-3/p138-schriver/",
  abstract =     "In this third of four commentaries on Klare's reprint,
                 Karen Schriver contents that while readability formulas
                 were intended as a quick benchmark for indexing
                 readability, they are inherently unreliable: they
                 depend on criterion (calibration) passages too short to
                 reflect cohesiveness, too varied to support
                 between-formula comparisons, and too text-oriented to
                 account for the effects of lists, enumerated sequences,
                 and tables on text comprehension. But readability
                 formulas did spark decades of research on what
                 comprehension really involves.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
  keywords =     "criterion passages; reliability; validity",
}

@Article{Zibell:2000:KUI,
  author =       "Kristin Zibell",
  title =        "{Klare}'s ``useful information'' is useful for {Web}
                 designers",
  journal =      j-JCD,
  volume =       "24",
  number =       "3",
  pages =        "141--147",
  month =        aug,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-3/p141-zibell/",
  abstract =     "In this fourth of four commentaries on Klare's
                 reprint, Kristin Zibell shows the many ways in which
                 the writing principles that Klare recommended 37 years
                 ago to promote high readability scores still apply to
                 web-site design. Behind the pursuit of readability lies
                 audience analysis, a concern with the intellectual
                 level, previous experience, motivation, and reading
                 goals of one's intended audience. Suitably adjusted to
                 take account of online interactivity, those same
                 concerns should guide design work on web structure and
                 interfaces today.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
  keywords =     "audience analysis; user goals; web architecture",
}

@Article{Klare:2000:RCD,
  author =       "George R. Klare",
  title =        "Readable Computer Documentation",
  journal =      j-JCD,
  volume =       "24",
  number =       "3",
  pages =        "148--168",
  month =        aug,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-3/p148-klare/",
  abstract =     "Klare's retrospective look at his book and the
                 commentary on it shows earlier advice still relevant to
                 both predicting and producing readable writing. For
                 prediction, refined readability formulas with stronger
                 criterion passages and updated familiar-word lists have
                 appeared, although the computerization of readability
                 tests sometimes encourages misapplying or
                 misinterpreting them when screening text. For
                 production, attention to sentence construction, word
                 characteristics, and information density remains
                 relevant to both drafting and revising computer
                 documentation for readability, especially since reading
                 speed and reader preference often interact with
                 comprehension in practical settings.",
  acknowledgement = ack-nhfb,
  annote =       "commentary response",
  keywords =     "comprehension; document drafting; readability
                 formulas",
}

@Article{Spinuzzi:2000:GEO,
  author =       "Clay Spinuzzi and Mark Zachry",
  title =        "Genre Ecologies: An Open-System Approach to
                 Understanding and Constructing Documentation",
  journal =      j-JCD,
  volume =       "24",
  number =       "3",
  pages =        "169--181",
  month =        aug,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:40 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-3/p169-spinuzzi/",
  abstract =     "Arguing that the current approaches to understanding
                 and constructing computer documentation are based on
                 flawed assumptions, Clay Spinuzzi and Mark Zachry
                 unfold an alternative approach. Using two historical
                 case studies, they describe how viewing texts and their
                 contexts as ``genre ecologies'' provides needed new
                 insights into the complex ways that people use texts
                 related to computers. This framework helps both users
                 and writers take account of contingency,
                 decentralization, and stability in the use of computer
                 documentation. Three helpful heuristic tools arise from
                 this genre-ecologies perspective: exploratory
                 questions, genre-ecology diagrams, and organic
                 engineering.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
}

@Article{Mirel:2000:PPP,
  author =       "Barbara Mirel",
  title =        "Product, Process, and Profit: The Politics of
                 Usability in a Software Venture",
  journal =      j-JCD,
  volume =       "24",
  number =       "4",
  pages =        "185--203",
  month =        nov,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:41 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-4/p185-mirel/",
  abstract =     "By recounting her often dramatic personal adventures
                 for two years as usability manager at a small start-up
                 software firm, Mirel shows how social and political
                 forces (``leadership conflicts, factional disputes,
                 renegade efforts, alliances and betrayals'') can
                 overwhelm intellectual forces in influencing the
                 adoption of usability improvements. Three open
                 commentaries immediately follow Mirel's paper. In the
                 first, Patricia Carlson (204-212) places the problem of
                 usability adoption into the larger context of current
                 work-place trends. In the second, Clay Spinuzzi
                 (213-219) argues that the inadequacy of the traditional
                 threefold rhetorical framework (of audience, purpose,
                 and context) lies behind the usability failures that
                 Mirel recounts. In the third, Eric Wiebe (220-226)
                 looks at broader issues of group dynamics, leadership,
                 values, and what he calls ``deep reality.''",
  acknowledgement = ack-nhfb,
  keywords =     "goal conflict; political support; sociology;
                 usability",
  subject =      "Computing Milieux --- Computers and Society ---
                 Organizational Impacts (K.4.3)",
}

@Article{Carlson:2000:ITE,
  author =       "Patricia A. Carlson",
  title =        "Information Technology and the Emergence of a
                 Worker-Centered Organization",
  journal =      j-JCD,
  volume =       "24",
  number =       "4",
  pages =        "204--212",
  month =        nov,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:41 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-4/p204-carlson/",
  abstract =     "In the first of three commentaries on Mirel, Carlson
                 places the problem of usability adoption into the
                 larger context of current work-place trends. She sees a
                 shift from technology-centered to user- and
                 consumer-centered products (such as groupware and
                 networked information) that indirectly promotes
                 ``cognitive facilitation'' and hence usability in the
                 long term.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
  subject =      "Computing Milieux --- Management of Computing and
                 Information Systems --- Project and People Management
                 (K.6.1); Computing Milieux --- Computers and Society
                 --- Organizational Impacts (K.4.3)",
}

@Article{Spinuzzi:2000:EBS,
  author =       "Clay Spinuzzi",
  title =        "Exploring the Blind Spot: Audience, Purpose, and
                 Context in ``Products, Process, and Profit''",
  journal =      j-JCD,
  volume =       "24",
  number =       "4",
  pages =        "213--219",
  month =        nov,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:41 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-4/p213-spinuzzi/",
  abstract =     "In the second of three commentaries on Mirel, Spinuzzi
                 argues that the inadequacy of the traditional threefold
                 rhetorical framework (of audience, purpose, and
                 context) lies behind the usability failures that Mirel
                 recounts. He suggests sociologically broader approaches
                 (activity theory, distributed cognition, actor-network
                 theory) as better alternatives.",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
  generalterms = "Documentation; Human Factors",
  keywords =     "politics of usability; sociocultural theory; systems
                 theory",
  subject =      "Information Systems --- Information Interfaces and
                 Presentation --- User Interfaces (H.5.2)",
}

@Article{Wiebe:2000:DRF,
  author =       "Eric N. Wiebe",
  title =        "Deep Realities: The Fit of Usability in Business",
  journal =      j-JCD,
  volume =       "24",
  number =       "4",
  pages =        "220--226",
  month =        nov,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:41 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-4/p220-wiebe/",
  abstract =     "In the third of three commentaries on Mirel, Wiebe
                 revisits the way individuals interact with their
                 (work-place) organization, and he uses parts from
                 Mirel's story to illustrate the effect of group
                 dynamics, leadership, values, and what he calls ``deep
                 reality.''",
  acknowledgement = ack-nhfb,
  annote =       "commentary",
  keywords =     "social information processing; social psychology;
                 usability",
  subject =      "Computing Milieux --- Computers and Society ---
                 Organizational Impacts (K.4.3)",
}

@Article{Harris:2000:PSO,
  author =       "Judith B. Harris and Candace Figg",
  title =        "Participating from the Sidelines, Online: Facilitating
                 Telementoring Projects",
  journal =      j-JCD,
  volume =       "24",
  number =       "4",
  pages =        "227--236",
  month =        nov,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:41 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-4/p227-harris/",
  abstract =     "Drawing on cases from their long-running Electronic
                 Emissary project in Texas, the authors explain how
                 facilitated, e-mail, remote (and hence asynchronous)
                 mentoring of classroom teachers and students by
                 professional ``subject matter experts'' can yield
                 benefits for all involved. The roles and duties of the
                 online facilitators in enabling successful e-mail
                 mentoring exchanges get detailed and thoughtful
                 analysis.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
  keywords =     "e-mail; facilitated communications; online
                 instruction",
  subject =      "Computing Milieux --- Computers and Education ---
                 Computer Uses in Education (K.3.1)",
}

@Article{Hamilton:2000:MTP,
  author =       "Anne Hamilton",
  title =        "Metaphor in Theory and Practice: The Influence of
                 Metaphors on Expectations",
  journal =      j-JCD,
  volume =       "24",
  number =       "4",
  pages =        "237--253",
  month =        nov,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:41 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-4/p237-hamilton/",
  abstract =     "Hamilton surveys the pervasiveness of metaphor and the
                 sweep of current metaphor theory in this helpful
                 literature review. She then focuses on recent work in
                 human-computer interface metaphors and discusses an
                 exploratory study of the impact of metaphor on
                 attitudes toward online commerce.",
  acknowledgement = ack-nhfb,
  annote =       "awareness essay",
  keywords =     "communication; human factors; human information
                 processing; metaphor; organizational language",
  subject =      "Information Systems --- Information Interfaces and
                 Presentation (H.5); Information Systems --- Information
                 Interfaces and Presentation --- User Interfaces
                 (H.5.2)",
}

@Article{Jobst:2000:CCM,
  author =       "Jack Jobst and Robert R. Johnson",
  title =        "A conversation and commentary on {{\em From
                 Millwrights to Shipwrights}}",
  journal =      j-JCD,
  volume =       "24",
  number =       "4",
  pages =        "254--259",
  month =        nov,
  year =         "2000",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:41 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.acm.org/pubs/toc/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  URL =          "http://www.acm.org/pubs/citations/journals/jcd/2000-24-4/p254-jobst/",
  abstract =     "In this extended book commentary on Brockmann's {{\em
                 From Millwrights to Shipwrights\/}}, the authors offer
                 in dialog form a series of seven questions and answers
                 about the audience, goals, assumptions, impact, and
                 educational value of R. John Brockmann's 1998 history
                 of technical communication in the United States.",
  acknowledgement = ack-nhfb,
  annote =       "book commentary",
  subject =      "Computing Milieux --- History of Computing (K.2)",
}

@Article{Dicks:2001:Ea,
  author =       "Stan Dicks",
  title =        "Editorial",
  journal =      j-JCD,
  volume =       "25",
  number =       "1",
  pages =        "1--2",
  month =        feb,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:41 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Gee:2001:EHN,
  author =       "Kim Gee",
  title =        "The ergonomics of hypertext narrative: usability
                 testing as a tool for evaluation and redesign",
  journal =      j-JCD,
  volume =       "25",
  number =       "1",
  pages =        "3--16",
  month =        feb,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:41 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Chandler:2001:COG,
  author =       "Hope E. Chandler",
  title =        "The complexity of online groups: a case study of
                 asynchronous collaboration",
  journal =      j-JCD,
  volume =       "25",
  number =       "1",
  pages =        "17--24",
  month =        feb,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Thu Feb 21 12:04:41 MST 2002",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Dicks:2001:Eb,
  author =       "Stan Dicks",
  title =        "Editorial",
  journal =      j-JCD,
  volume =       "25",
  number =       "2",
  pages =        "29--29",
  month =        may,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Rigo:2001:SR,
  author =       "Joe Rigo",
  title =        "{SIGDOC} reminiscences",
  journal =      j-JCD,
  volume =       "25",
  number =       "2",
  pages =        "31--33",
  month =        may,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Patterson:2001:SR,
  author =       "Diana Patterson",
  title =        "{SIGDOC} reminiscences 1981--88",
  journal =      j-JCD,
  volume =       "25",
  number =       "2",
  pages =        "34--39",
  month =        may,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Brockman:2001:SR,
  author =       "John Brockman",
  title =        "{SIGDOC} reminiscences",
  journal =      j-JCD,
  volume =       "25",
  number =       "2",
  pages =        "40--41",
  month =        may,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Haramundanis:2001:SR,
  author =       "Kathy Haramundanis",
  title =        "{SIGDOC} reminiscences",
  journal =      j-JCD,
  volume =       "25",
  number =       "2",
  pages =        "42--46",
  month =        may,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Johnson:2001:ICS,
  author =       "Bob Johnson",
  title =        "Introduction to commentaries on {``Spurious Coin: A
                 History of Science, Management, and Technical
                 Writing''} by {Bernadette Longo}",
  journal =      j-JCD,
  volume =       "25",
  number =       "2",
  pages =        "47--47",
  month =        may,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Gaskill:2001:VCB,
  author =       "David Gaskill and Mary Been and Margaret Hundleby and
                 Pete Praetorius",
  title =        "A virtual conversation on {Bernadette Longo}'s
                 {Spurious Coin: A History of Science, Management, and
                 Technical Writing}",
  journal =      j-JCD,
  volume =       "25",
  number =       "2",
  pages =        "48--62",
  month =        may,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Trim:2001:CCS,
  author =       "Michelle Trim",
  title =        "Counterfeit capital: searching for a silver lining in
                 {Bernadette Longo}'s {{\em Spurious Coin}}",
  journal =      j-JCD,
  volume =       "25",
  number =       "2",
  pages =        "63--65",
  month =        may,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Waite:2001:HSNa,
  author =       "Bob Waite",
  title =        "Hypermedia systems in the new millennium",
  journal =      j-JCD,
  volume =       "25",
  number =       "3",
  pages =        "69--70",
  month =        aug,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Halasz:2001:RNS,
  author =       "Frank G. Halasz",
  title =        "Reflections on {NoteCards}: seven issues for the next
                 generation of hypermedia systems",
  journal =      j-JCD,
  volume =       "25",
  number =       "3",
  pages =        "71--87",
  month =        aug,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See comments
                 \cite{Dobroth:2001:NWR,Furuta:2001:HSI,Marshall:2001:NAW,Mylonas:2001:CFH,Halasz:2001:RSI}.",
  acknowledgement = ack-nhfb,
}

@Article{Dobroth:2001:NWR,
  author =       "Kate Dobroth",
  title =        "From {NoteCards} to the {Web}: the role of {Halasz}'s
                 seven issues",
  journal =      j-JCD,
  volume =       "25",
  number =       "3",
  pages =        "88--91",
  month =        aug,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Halasz:2001:RNS}.",
  acknowledgement = ack-nhfb,
}

@Article{Furuta:2001:HSI,
  author =       "Richard Furuta",
  title =        "{Halasz}'s {``seven issues''} in context",
  journal =      j-JCD,
  volume =       "25",
  number =       "3",
  pages =        "92--95",
  month =        aug,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Halasz:2001:RNS}.",
  acknowledgement = ack-nhfb,
}

@Article{Marshall:2001:NAW,
  author =       "Catherine C. Marshall",
  title =        "{NoteCards} in the age of the {Web}: practice meets
                 perfect",
  journal =      j-JCD,
  volume =       "25",
  number =       "3",
  pages =        "96--103",
  month =        aug,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Halasz:2001:RNS}.",
  acknowledgement = ack-nhfb,
}

@Article{Mylonas:2001:CFH,
  author =       "Elli Mylonas",
  title =        "A commentary on {Frank Halasz}'s {``Reflections on
                 NoteCards: Seven Issues for the Next Generation of
                 Hypertext Systems''}",
  journal =      j-JCD,
  volume =       "25",
  number =       "3",
  pages =        "104--108",
  month =        aug,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Halasz:2001:RNS}.",
  acknowledgement = ack-nhfb,
}

@Article{Halasz:2001:RSI,
  author =       "Frank G. Halasz",
  title =        "Reflections on {``Seven Issues''}: hypertext in the
                 era of the {Web}",
  journal =      j-JCD,
  volume =       "25",
  number =       "3",
  pages =        "109--114",
  month =        aug,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:53 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Halasz:2001:RNS}.",
  acknowledgement = ack-nhfb,
}

@Article{Johnson-Eilola:2001:LMU,
  author =       "Johndan Johnson-Eilola",
  title =        "Little machines: understanding users understanding
                 interfaces",
  journal =      j-JCD,
  volume =       "25",
  number =       "4",
  pages =        "119--127",
  month =        nov,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:54 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See commentary \cite{Haramundanis:2001:CSM}.",
  acknowledgement = ack-nhfb,
}

@Article{Haramundanis:2001:CSM,
  author =       "Kathy Haramundanis",
  title =        "Commentary on: {``Little Machines: Understanding Users
                 Understanding Interfaces''}",
  journal =      j-JCD,
  volume =       "25",
  number =       "4",
  pages =        "128--131",
  month =        nov,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:54 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Johnson-Eilola:2001:LMU}.",
  acknowledgement = ack-nhfb,
}

@Article{Selber:2001:NTS,
  author =       "Stuart A. Selber",
  title =        "Notes toward a socially informed pedagogy for computer
                 documentation",
  journal =      j-JCD,
  volume =       "25",
  number =       "4",
  pages =        "132--140",
  month =        nov,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:54 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Farkas:2001:OLH,
  author =       "David K. Farkas",
  title =        "Our little help machines and their invisibilities",
  journal =      j-JCD,
  volume =       "25",
  number =       "4",
  pages =        "141--144",
  month =        nov,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:54 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Johnson-Eilola:2001:CCS,
  author =       "Johndan Johnson-Eilola",
  title =        "Conversations on context: some incomplete thoughts",
  journal =      j-JCD,
  volume =       "25",
  number =       "4",
  pages =        "145--147",
  month =        nov,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:54 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Waite:2001:HSNb,
  author =       "Bob Waite",
  title =        "Hypermedia systems in the new millennium: introduction
                 to this classic reprint and commentaries",
  journal =      j-JCD,
  volume =       "25",
  number =       "4",
  pages =        "148--152",
  month =        nov,
  year =         "2001",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:54 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Weiss:2002:EWI,
  author =       "Edmond H. Weiss",
  title =        "Egoless writing: improving quality by replacing
                 artistic impulse with engineering discipline",
  journal =      j-JCD,
  volume =       "26",
  number =       "1",
  pages =        "3--10",
  month =        feb,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:55 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See commentary
                 \cite{Haramundanis:2002:CSW,Sauer:2002:WNA,Weiss:2002:RCS}.",
  acknowledgement = ack-nhfb,
}

@Article{Haramundanis:2002:CSW,
  author =       "Kathy Haramundanis",
  title =        "Commentary on: {``Egoless Writing: Improving Quality
                 by Replacing Artistic Impulse with Engineering
                 Discipline''}",
  journal =      j-JCD,
  volume =       "26",
  number =       "1",
  pages =        "11--16",
  month =        feb,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:55 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Weiss:2002:EWI}.",
  acknowledgement = ack-nhfb,
}

@Article{Sauer:2002:WNA,
  author =       "Geoffrey Sauer",
  title =        "We neurotic amateurs: a commentary on {Edmond H.
                 Weiss}'s {``Egoless Writing: Improving Quality by
                 Replacing Artistic Impulse with Engineering
                 Discipline''}",
  journal =      j-JCD,
  volume =       "26",
  number =       "1",
  pages =        "17--21",
  month =        feb,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:55 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Weiss:2002:EWI}.",
  acknowledgement = ack-nhfb,
}

@Article{Waite:2002:CEA,
  author =       "Bob Waite",
  title =        "Consequences of the engineering approach to technical
                 writing",
  journal =      j-JCD,
  volume =       "26",
  number =       "1",
  pages =        "22--26",
  month =        feb,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:55 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Weiss:2002:RCS,
  author =       "Edmond H. Weiss",
  title =        "Reply to commentaries on: {``Egoless Writing:
                 Improving Quality by Replacing Artistic Impulse with
                 Engineering Discipline''}",
  journal =      j-JCD,
  volume =       "26",
  number =       "1",
  pages =        "27--28",
  month =        feb,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:55 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Weiss:2002:EWI}.",
  acknowledgement = ack-nhfb,
}

@Article{Dicks:2002:E,
  author =       "Stan Dicks",
  title =        "Editorial",
  journal =      j-JCD,
  volume =       "26",
  number =       "2",
  pages =        "31--32",
  month =        may,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:55 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Wilkes:2002:XND,
  author =       "Gilbert Vanburen {Wilkes IV}",
  title =        "{XML} and the new design regime: disputes between
                 designers, application developers, authors, and readers
                 in changing technological conditions and perceptions of
                 social and professional need",
  journal =      j-JCD,
  volume =       "26",
  number =       "2",
  pages =        "33--42",
  month =        may,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:55 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See commentary
                 \cite{Burch:2002:FCS,Haynes:2002:SCS,Payne:2002:TCS,Wilkes:2002:RCS}.",
  acknowledgement = ack-nhfb,
}

@Article{Burch:2002:FCS,
  author =       "Glenda Burch",
  title =        "First commentary on {``XML and the new design
                 regime''}",
  journal =      j-JCD,
  volume =       "26",
  number =       "2",
  pages =        "43--44",
  month =        may,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:55 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Haynes:2002:SCS,
  author =       "Mir Haynes",
  title =        "Second commentary on {``XML and the new design
                 regime''}",
  journal =      j-JCD,
  volume =       "26",
  number =       "2",
  pages =        "45--47",
  month =        may,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:55 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Wilkes:2002:XND}.",
  acknowledgement = ack-nhfb,
}

@Article{Payne:2002:TCS,
  author =       "John Payne",
  title =        "Third commentary on {``XML and the new design
                 regime''}",
  journal =      j-JCD,
  volume =       "26",
  number =       "2",
  pages =        "48--49",
  month =        may,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:55 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Wilkes:2002:XND}.",
  acknowledgement = ack-nhfb,
}

@Article{Wilkes:2002:RCS,
  author =       "Gilbert Vanburen {Wilkes IV}",
  title =        "Reply to commentaries on {``XML and the new design
                 regime''}",
  journal =      j-JCD,
  volume =       "26",
  number =       "2",
  pages =        "50--53",
  month =        may,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:55 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Waite:2002:I,
  author =       "Bob Waite",
  title =        "Introduction",
  journal =      j-JCD,
  volume =       "26",
  number =       "3",
  pages =        "64--65",
  month =        aug,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:56 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Dean:2002:PQT,
  author =       "Morris Dean",
  title =        "Producing quality technical information",
  journal =      j-JCD,
  volume =       "26",
  number =       "3",
  pages =        "66--117",
  month =        aug,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:56 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See commentary
                 \cite{Mandel:2002:QTI,Weiss:2002:MIQ,Dean:2002:RCP}.",
  acknowledgement = ack-nhfb,
}

@Article{Mandel:2002:QTI,
  author =       "Theo Mandel",
  title =        "Quality technical information: paving the way for
                 usable print and {Web} interface design",
  journal =      j-JCD,
  volume =       "26",
  number =       "3",
  pages =        "118--125",
  month =        aug,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:56 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Dean:2002:PQT}.",
  acknowledgement = ack-nhfb,
}

@Article{Grice:2002:SRE,
  author =       "Roger A. Grice",
  title =        "Some reflections on the emergence of a profession",
  journal =      j-JCD,
  volume =       "26",
  number =       "3",
  pages =        "126--129",
  month =        aug,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:56 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Smart:2002:AQD,
  author =       "Karl L. Smart",
  title =        "Assessing quality documents",
  journal =      j-JCD,
  volume =       "26",
  number =       "3",
  pages =        "130--140",
  month =        aug,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:56 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Weiss:2002:MIQ,
  author =       "Edmond H. Weiss",
  title =        "The metaphysics of information quality: comments on
                 producing quality technical information",
  journal =      j-JCD,
  volume =       "26",
  number =       "3",
  pages =        "141--147",
  month =        aug,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:56 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Dean:2002:PQT}.",
  acknowledgement = ack-nhfb,
}

@Article{Dean:2002:RCP,
  author =       "Morris Dean",
  title =        "Response to the commentaries on {{\em Producing
                 Quality Technical Information\/}}: the common sense of
                 producing quality technical information",
  journal =      j-JCD,
  volume =       "26",
  number =       "3",
  pages =        "148--154",
  month =        aug,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:56 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Grice:2002:MEL,
  author =       "Roger Grice and Bill Hart-Davidson",
  title =        "Mapping the expanding landscape of usability: the case
                 of distributed education",
  journal =      j-JCD,
  volume =       "26",
  number =       "4",
  pages =        "159--167",
  month =        nov,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:56 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Gattis:2002:PIF,
  author =       "Lyn Gattis",
  title =        "Planning and information foraging theories and their
                 value to the novice technical communicator",
  journal =      j-JCD,
  volume =       "26",
  number =       "4",
  pages =        "168--175",
  month =        nov,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:56 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See commentary \cite{Eaton:2002:CSI}.",
  acknowledgement = ack-nhfb,
}

@Article{Jack:2002:PIF,
  author =       "Jordynn Jack",
  title =        "Planning and information foraging theories: social
                 implications and extensions",
  journal =      j-JCD,
  volume =       "26",
  number =       "4",
  pages =        "176--180",
  month =        nov,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:56 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}

@Article{Eaton:2002:CSI,
  author =       "Angela Eaton",
  title =        "Commentary on {``Planning and information foraging
                 theories and their value to the novice technical
                 communicator''}",
  journal =      j-JCD,
  volume =       "26",
  number =       "4",
  pages =        "181--183",
  month =        nov,
  year =         "2002",
  CODEN =        "AJCDBH",
  ISSN =         "1527-6805 (print), 1557-9441 (electronic)",
  ISSN-L =       "1527-6805",
  bibdate =      "Tue Dec 16 11:03:56 MST 2003",
  bibsource =    "http://portal.acm.org/;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  note =         "See \cite{Gattis:2002:PIF}.",
  acknowledgement = ack-nhfb,
}

%%% ====================================================================
%%% Cross-referenced entries must come last:

@Book{Brockmann:1998:MST,
  author =       "R. John Brockmann",
  title =        "From millwrights to shipwrights to the twenty-first
                 century: explorations in a history of technical
                 communication in the {United States}",
  publisher =    "Hampton Press",
  address =      "Cresskill, NJ, USA",
  pages =        "xxii + 464",
  year =         "1998",
  ISBN =         "1-57273-076-5; 1-57273-077-3",
  ISBN-13 =      "978-1-57273-076-2; 978-1-57273-077-9",
  LCCN =         "T10.5.B75 1998",
  bibdate =      "Wed Dec 06 09:55:55 2000",
  bibsource =    "http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  acknowledgement = ack-nhfb,
}